What
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  • amusement_park
  • imageATVing
  • imageBase Jumping
  • imageBoat Tours
  • imageBungee Jumping
  • imageCamping Tours
  • imageCanoeing
  • imageCanyoning
  • imageCave Diving
  • imageCaving
  • imageCliff Diving
  • imageDune Buggy
  • imageEco Tours
  • imageFighter Jet Flying
  • imageFishing Charters
  • imageFlyboard & Jetpack
  • imageFreediving
  • imageFreedom Flyer
  • imageHang Gliding
  • imageHeli Skiing
  • imageHiking & Trekking
  • imageHorseback Riding
  • imageHot Air Ballooning
  • imageJet Skiing
  • imageJetovator
  • imageJetsurfing
  • imageJungle Tours
  • imageKayaking
  • imageKitesurfing
  • imageLiveaboards
  • imageManta Diving
  • imageMotocross
  • imageMountain Biking
  • imageOff-Roading
  • imagePaddle Boarding
  • imageParagliding
  • imageParamotoring
  • imageParasailing
  • park
  • parking
  • imageParkour
  • imageRock Climbing
  • imageSailing
  • imageScuba Diving
  • imageSeabreacher
  • imageShark Diving
  • imageShred Sled
  • imageSkiing / Snowboarding
  • imageSkydiving
  • imageSnorkeling
  • imageSnuba
  • imageSpearfishing
  • imageSurfing
  • imageTank Driving
  • tourist_attraction
  • travel_agency
  • imageTubing
  • imageVolcano Boarding
  • imageWakeboarding
  • imageWakesurfing
  • imageWaterskiing
  • imageWave Pool
  • imageWhale Watching
  • imageWhitewater Rafting
  • imageWild Dolphin Encounters
  • imageWindsurfing
  • imageWing Walking
  • imageWingsuit Flying
  • imageZero Gravity Flight
  • imageZiplining
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5 Reviews for The Balkan Jewel Resort TM collection by Wyndham

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Simona P.

1 Reviews

(Translated by Google) The rooms are spacious and well equip…

2.0/ 5

(Translated by Google) The rooms are spacious and well equipped. They are clean, although a little worn. The spa area is mediocre and its hygiene does not inspire confidence. The staff is distracted but friendly.

(Original)
Стаите са широки и добре оборудвани. Чисти са, макар и малко поизносени. Спа зоната е посредствена и хигиената й не вдъхва доверие. Персоналът е разсеян, но любезен. – via google

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Ekaterina P.

1 Reviews

(Translated by Google) The hotel was not satisfactory.In th…

2.0/ 5

(Translated by Google) The hotel was not satisfactory.
In the room, the furniture is depreciated. There were many stains on the curtains and carpets. I should note that with two radiators and an extra one, it was still warm.
Unidentified objects were swimming in the large pool in the spa area, which prevented us from entering.
The steam room smelled terrible, compared to the normal smell for such a room. The sauna was ok!
Next to the hot tub was a ball of hair that had been pulled out of it.
We decided to give the hotel one last chance by having dinner in its restaurant! Apart from the poor menu, the food was terrible. We ordered the simplest possible thing that was available and it was still unspeakably disgusting!
We ordered all the kids’ favorite, cornflake chicken nuggets, but the chicken was missing!
Attaching a photo!
However, the room was quite large and spacious. The position of the hotel is “I wanted, but I had no desire”!

(Original)
Хотелът не беше задоволителен.
В стаята мебелите са амортизирани. Имаше много зацапвания по пердетата и килимите. Трябва да отбележа, че с два радиатора и един допълнителен, все пак беше топло.
В големия басейн в спа зоната, плуваха неидетифицирани обекти, които ни попречиха да влезем.
В парната баня миришеше ужасно, спрямо нормалната миризма за такова помещение. Сауната беше ок!
До джакузито имаше топка косми, която беше извадена от него.
Решихме да дадем последен шанс на хотела, като вечеряме в неговия ресторант! Като изключим бедното меню, храната беше ужасна. Поръчахме си възможно най-простото нещо, което имаше и пак беше неописуемо гадно!
Поръчахме си любимите на всички деца, пилешки хапки с корнфлейкс, но пилешкото месо липсваше!
Прикачвам снимка!
Все пак, стаята беше доста голяма и просторна. Положението е хотела е “Исках, но нямах желание”! – via google

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Elitsa T.

1 Reviews

(Translated by Google) We stayed for 4 days during the winte…

1.0/ 5

(Translated by Google) We stayed for 4 days during the winter season.
We arrived on a Thursday before noon, hungry, but the restaurant was not open. We were told it wouldn’t open until 2pm. Of course, the next day when more people showed up it wasn’t like that. Breakfast and dinner were buffet style, with no variety. Dinner was the same, with improvised recipes that were obviously leftovers from the day before. When we arrived there was no lunch menu, the other days there was 1 set menu and nothing else. If you don’t like what this set menu has to offer, you’re left hungry. Other than that, the food was delicious.
We were in a one bedroom suite with a sofa bed that was extremely uncomfortable to sleep on and wasn’t even completely horizontal, it was in waves. While you are taking a hot bath, the water heater is dripping on your head. In one of the rooms, the bathtub siphon was not connected to the drain and when you take a bath, the whole bathroom floats. The kitchen and kitchen appliances were heavily depreciated. Not to mention that the apartment has nothing to do with their photos on the website. I have no complaints about hygiene.
When we wanted to use the spa, after being assured in advance that everything was working (especially the sauna), the sauna was not on, the small indoor pool was ice cold and the steam room had been on maybe 5 minutes earlier, the floor was ice accordingly, the benches too , but the air was always warm. I had to turn on the sauna myself, then I refused to use it at all and it turned out that 3 hours later it still hadn’t raised the necessary degrees. On top of that, after I shared the sauna issue with the staff, I was most blatantly accused of lying to them and that it couldn’t be. The common areas are not heated and if you want to go to the sauna after you have melted in the warm pool, you will freeze to death. Bathrobes and slippers are available from reception at an additional cost. All the robes we received were ripped.
Most of the staff were foreigners and it was not very easy to get along with them. But aside from the minor misunderstandings due to me not being an English speaker, our waiter was responsive and answered all of our requests and we somehow got by with sign language when taking our food.
I agree that in the conditions of the pandemic, everything becomes more difficult, especially in the hospitality business. But this should not be an excuse for a 4-star complex to present itself as a 2-3 star. There is nothing wrong with it, but at least the prices should be justified.
We used to come 3-4 years ago and the quality was different (better, with few exceptions). That’s why we came again. But if the aforementioned problems are not fixed, I would not recommend the complex.

(Original)
Останахме 4 дни през зимния сезон.
Пристигнахме в четвъртък преди обед, гладни, но ресторанта не работеше. Казаха ни, че ще отвори чак в 14 часа. Разбира се, на следващия ден, когато се появиха повече хора не беше така. Закуската и вечерята бяха на блок маса, като нямаше никакво разнообразие. Вечерята беше една и съща, с импровизирани рецепти, които очевидно бяха от останки от предния ден. Когато пристигнахме нямаше обедно меню, през останалите дни имаше 1 сет меню и нищо повече. Ако не ти хареса какво предлага това сет меню, оставаш гладен. Като изключим това, храната беше вкусна.
Бяхме в едноспален апартамент с разтегателен диван, който беше изключително неудобен за спане и дори не беше напълно хоризонтален, а на вълни. Докато си взимаш гореща вана, бойлера капе на главата ти. В една от стаите сифона на ваната не беше свързан с канала и когато си взимаш вана, цялата баня плува. Кухнята и кухненските уреди бяха силно амортизирани. Да не говорим, че апартамента няма нищо общо със снимките им в сайта. Относно хигиената нямам забележки.
Когато пожелахме да използваме СПА-то, при предварително уверение, че всичко работи (конкретно сауната), сауната не беше включена, малкият вътрешен басейн беше леден и парната баня беше включена може би 5 минути по-рано, съответно подът беше лед, пейките също, но пък въздуха беше що-годе топъл. Наложи се да си включа сауната сама, в последствие се отказах изобщо да я използвам и се оказа, че 3 часа по-късно тя още не е била вдигнала нужните градуси. На всичкото отгоре, след като споделих проблема със сауната с персонала, най-нагло ме обвиниха, че ги лъжа и че няма как да е така. Общите части не са отопляеми и ако искаш да отидеш в сауната, след като си се топнал в топлия басейн, ще умреш от студ. Предлагат се халати и чехли от рецепцията срещу допълнително заплащане. Всички халати, които получихме, бяха накъсани.
По-голямата част от персонала беше от чужденци и не беше особено лесно да се разбереш с тях. Но като изключим дребните недоразумения поради факта, че не съм англоговоряща, сервитьорът ни беше отзивчив и отговаряше на всичките ни молби и при взимането на храна някак се оправяхме с езика на жестовете.
Съгласна съм, че в условията на пандемията всичко става по-трудно, особено в бизнеса с хотелиерството. Но това не би трябвало да е оправдание за това, че 4-звезден комплекс се представя като такъв с 2-3 звезди. Няма лошо да е така, но поне цените да бъдат оправдани.
Идвали сме преди 3-4 години и качеството беше различно (по-добро, с малки изключения). Затова и дойдохме отново. Но ако гореспоменатите проблеми не се оправят, не бих препоръчала комплекса. – via google

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Viktor B.

1 Reviews

(Translated by Google) Cold water in the Spa Center…(Ori…

3.0/ 5

(Translated by Google) Cold water in the Spa Center…

(Original)
Студена вода в Спа Центъра…. – via google

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Sakis K.

1 Reviews

(Translated by Google) Every previous year and better… Ave…

3.0/ 5

(Translated by Google) Every previous year and better… Average cleanliness, rooms in need of renovation (bathroom doors that don’t close, furniture worn) good location, good spa services, good breakfast, very good dinner. At dinner, prefer not to eat from the buffet but from the price list

(Original)
Κάθε προηγούμενη χρονιά και καλύτερη… Μέτρια καθαριότητα, τα δωμάτια χρειαζοντα ανακαινιση (πόρτες στα μπάνια που δεν κλεινουν, επιπλα φθαρμενα)καλή τοποθεσία, καλές υπηρεσίες σπα, πρωινό καλούτσικο, πολύ καλό βραδινό. Προτιμήστε στο βραδινό να μην φάτε από τον μπουφέ αλλά από τον τιμοκατάλογο – via google

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