Sandals Royal Caribbean

If you want to be pampered with great food , great service, and great views in paradise then you should stay here! The over the water bungalows are spacious, comfortable , and with enough amenities that you don’t really need to leave them. But if you do the island is a couple minute walk and the resort is a couple minute boat ride . – via

Just got back from a 8 day stay and everything was wonderful I highly recommend giving this place a try . The room was beautiful the food was great and the staff went above and beyond for my husband and I. Everyone treated us like family and made sure we were happy and well taken care of. We look forward to many more stays in the years to come. – via

This is a quiet and relaxing resort with about 50/50 between older couples and younger couples. Multiple pools to choose from which is nice. The food is pretty good. the steak quality needs improvement. We were warned by a group not to get the steak at the French restaurant. The drinks are good. Bed is comfy. Have not gotten our rooms cleaned since we’ve been here despite us requesting it and leaving our green light on. I specially requested the honeymoon offerings which we did not receive when we arrived. I spoke with a staff member about it and we had the champagne and breakfast card delivered that night. The staff are great, there can be long waits waiting to be served at some restaurants. The Thai restaurant is our favorite so far and the food arrived super fast and was delicious. The spring rolls at the Thai restaurant and Spices are phenomenal. The resort is 10 minutes from the airport which is nice, but there are loud plane takeoffs about every 5 minutes which can be annoying. If you are looking for quiet and secluded this resort is for you. If you are looking for a younger crowd and fun atmosphere I would venture elsewhere. Overall, the resort is nice but there are definitely some cons. – via

We had amazing experience at Sandals Royal Caribbean in Jamaica. I was on the fence with Sandals after a horrible vacation in Bahamas in 2022. However, we loved our vacation last week so much that we booked through 2026!!! We stayed in an older room that needed some work, but it didnt bother us, this is typical for Caribbean resorts, and it will eventually be upgraded and new again. The room was spotless. The food was good, lots of options and we had access to Montego Bay for more restaurant options. The resort beach acces is great. Access to the private island is easy with a boat every 5 mins! The staff at this resort are incredible. From the moment we met luggage assistance at the Sandals Airport to the moment we left this trip was fantastic. Our Butler Gay-Ann was amazing and made us feel welcome and was the right amount of attentive because she listened and learned our personality on day one. That’s the ticket! Rosan our lead house keeper was attentive and so nice. She would make an amazing Butler!! Janell our scuba instructor was a phenomenal instructor and he was fun and informative and patient!!! Bohkeem at the pub was one of the best bartenders we have encountered at Sandals. Employees are the key to a memorable experience. The employees make this resort a 10! – via

Ok where to start…We have been to several Sandles resorts and this was our second trip to Royal. No its not a 5 star. The plane traffic was bad enough then there was the construction noise at the beach. We rented a cabanna on the island right on top of the sewerage pipes and electrical piping…gross ! The construction sound was worse there since now you faced the mainland. $240 Rip off.

Our suite room was from the 70’s just bad…Like a Motel 6 in fact. TV speaker was blown, decore horrible, toilet paper holder broken etc.

Food was fair at best and not much seafood. Booze selection was fair at best but they serve soft ice so it melts quick, they must use this for the blended drinks.. Our Butler was good so we tipped him very well. Resteraunts and portions were ok at best.

Entertainment was fair also but not one time did we hear any Reggae music or steel drum music AT ALL. Odd.

Gym was good of but somehow had no 30# or 35# dumbells and no cable machine…no biggie

Beach had cardboard lunch boxes in the water every day from the wind but no one would clean up.

I would not go there for a good 5 years till they renovate. We went to Montego resort the original which we have also been to in 1986 and 89 And should have gone again. Butchers resteraunt was great and the resort was beautiful. We were there for only 4 hours and regreted our decision on going to Royal

When I did complain the desk felt dismissive and should have comped some days or our cabanna at least but didn’t. Save your money and look elsewhere. I was at the Rits Carlton a month earlier so we can afford to go anywhere and I’m not comparing the two but to call each one a 5 star…it just wasn’t worth the money.

Just look at the room photos or a suite we paid over $5000 for. Does this look like 5 stars to you? Shame! I’m so upset as you can tell. I hardly ever do reviews but felt so dismissed I had to do one – via

This was our second time to a Sandals Jamaican resort, last year we went to Southcoast on our Honeymoon and this year we came to the Royal Caribbean. Overall the resort is great, very nice room, great views, and excellent staff. The only negative we experienced this trip was the food. We ordered a steak at 3 different restaurants, the Mediterranean, the Italian, and the French restaurant. All 3 were inedible. This is completely unlike any other dining experience we have had at Sandals, I believe (and am hoping) it was just a bad batch from the supplier but it is still something that should’ve been caught and never made it to the table. Other than the food issues the trip was amazing, great service from all the staff including our Butlers, great beaches and great view! If you are between the two resorts we would recommend Southcoast – ignoring the food issues the Southcoast resort seemed a lot more “active” with bigger/better pools, bars and more beach space. Even with our negative dining experiences I would still recommend Royal Caribbean and we may even find ourselves back here one day! – via

I waited a while to post this because I never want to write a negative review without thinking on it, first. But I think speaking honestly about the experience here is important for future guests, because it is expensive and people should have the full picture when they’re spending their money. The good things- most of the staff here were honestly pretty great. Our room was spacious and beautiful. The bad- the room backed up to a construction site with a cess pool that stank to the heavens when you walked outside. The beach has a breakwater that leaves the water cloudy, and has vendors kayaking by all day to sell things. But the really disappointing thing was that the food was just not good. And I don’t need fancy- if you give me oxtail, curry goat, and jerk chicken, I’d be more than happy for a week in Jamaica. What you get here is cafeteria food served in hot dining rooms that are billed as five-star experiences. It’s disappointing to leave a review like this, because I did enjoy my time there, but I thought it was important. – via

Had a 4 day stay here for our honeymoon and it did not disappoint. Great attention to detail and customer service from absolutely everyone from the moment we got to the Sandals kiosk at the airport to our bus back home. Resort was clean, well kept and beautiful. We took two excursions that we recommend – sunset reggae cruise and private candlelit dinner. Two employees that need extra praise – Sean, the photographer who took our pictures was so fun and outgoing. We ended up buying 10 pictures. He was very easy to work with and professional. Our server for the candlelit dinner – Pattring, was the most attentive, kindest person we met while here. She was the best server, had great conversation and recommendations. We would definitely come back to this resort again. – via

First time out of the country not knowing what to expect and a little anxious. However the sandals team made us feel so at home. One person specifically stood out to us considerably more than the rest.
Captain Patrick James Bond 007 of the pontoon that takes you from the main island by the aqua center to the private island. This man alone will have us coming back to this specific sandals in Montego Bay. James went above and beyond for us on numerous occasions. He located our lost phone and made sure we got it promptly. he stayed late past his scheduled shift to be sure our wedding party was good and everything went smoothly. We made so many memories with him, had so much fun and we can’t wait to come back to see our new friend.
Cheers to James Bond 007 a true badass captain who made our first international travel trip unforgettable!!!! – via

Are you ready for the 411? Here we go…first I must start by saying I have always been impressed with the Sandals franchise and what Butch Stewart developed and turned into these pieces of heaven scattered across the Caribbean. This resort is so beautiful and relaxing at the same time. My husband choose this for my birthday celebration more to relax versus being in the midst of activities. We have traveled to Jamaica before so was not looking to be in the midst of everything.

The resort is only 15 minutes from the airport so you will be able to engage in activities immediately. From the pickup from the airport to the drop-off to the hotel, the customer service is on point. Upon arrival we were greeted by Kadeja and she was an angel. Normally I book out trips and pay attention to the fine details but my guy did not so Kadeja was able to help him with the things he missed. She was so helpful to him that he looked for her the next few days, I am sure she could not wait to be rid of him.

We enjoyed all the amenities including the cabanas. For the cabanas on the mainland, with the exception of one that gets the sun, the others were in the shade and caught a lot of the winds. The private island cabanas were very nice and had a lot of the sun.

Now my reason for giving this property a three star was because of housekeeping and the cats. For 2 nights we did not get our rooms cleaned, we called housekeeping, spoke to the front desk and still did not get the room cleaned. Housekeeping must be understaffed as two days in a row we can into our room after 3:30pm and the room was still not cleaned. While they would come around 4:30pm, by that time who is interested in leaving their room to get it cleaned. On our last night they came to the room at 8:15 asking if we wanted the room cleaned. This was very disappointing and not what I usually expect from Sandals. I feel so bad for the housekeeper who had to clean all the build up but I made sure to clean up and put things together to make their life easier.

Our next disappointment was the cats on the property. I am not a cat person and while I can handle them from a distance, up close and personal can be troubling for me. It truly bothered me when the cats would come into the restaurant and stare you down for food. I was so looking forward to the French restaurant and was enjoying the meal until the cats started coming in and parking themselves by our tables looking for food. We traveled to the other Sandals resort and while sitting at the bar watched two cats get into a brawl and another guest had to break it up while the staff just walked past the situation.

Other disappointment, sadly while on my flight, I realized I left my wool wrap in the hotel room so since December 17th, I have been trying to get it back. Although they found it, up until today, I have not gotten it back. To no avail, despite the many phone calls and speaking with the manager, Mr. Khan, they have not sent it back. I was told I would receive an email with a DHL label and still nothing. This probably was the most disappointing part of the trip. I hope whoever ends up with my wrap enjoys it as I did because I have no confidence I will ever get it back.

Special shout out – Kadeja…our human lifesaver, Lamar (Spices), Christina (Spices), Natasha (Spices) Junior (mainland Cabana), Javier (Island Cabana), Devon (Thai), Mark (Bombay), Synovia and Devroy (Le Jardnier). There was a host more these were the ones who definitely went the extra mile! – via

My husband and I stayed here in one of the overwater bungalows for a week in January 2023. We had a great time. Our butlers, Charles and Candice, along with help from Paul and Demetra, took excellent care of us. Any maintenance issues we had were immediately addressed. Our room was clean. Food and drinks were great. The spa was lovely as well. We would definitely visit again. – via

The rooms are a little dated but the service and food are amazing. We couldn’t have been happier with our choice! – via

It’s been nearly five years since we’ve visited, but we had a wonderful time. The rooms were great, the service was fantastic, the food was always delicious, and you could not beat the views. We loved the ability to travel back and forth between Sandals Royal Caribbean and Sandals Montego Bay as well. The additional access was definitely an added bonus. We would absolutory recommend. – via

Upon arrival, we were greeted with cool towels, smiles, and the most warm exciting welcome. We were a tad bit overwhelmed after the airport experience. ( we paid for the club mobay, so we were vip getting through the airport) i definitely recommend this service.) Once on the resort, things were much better. We also paid for the Romeo and juilet Butler Suite. We were given two butlers, Nick and Keno, we absolutely loved Keno as he went above and beyond to make your experience memorable. THANK YOU, KENO. The resort was full of life and professional staff, who also kept the resort beautiful and clean. I noticed there were lots and lots of cats everywhere on the resort. we didn’t really care for them being all over and will probably look into a different resort the next time. The food is served in small portions. However, it was delicious and plated with such elegance. The overall experience was satisfying, and we enjoyed our time. – via

I don’t normally leave negative reviews but our dive trip was nearly scrapped. I understand the dive shops can’t control the weather but they canceled on us at 9:15 PM the night before our first day so we weren’t able to make any other plans then cancelled our second dive day at 4:45 PM the day before due to weather again but we went with Provo Divers and the weather was amazing. The picture below is from the dive site with Provo Divers. – via