Frequently Asked Questions

How can I make a reservation or contact Rowand’s Reef directly?

Rowand’s Reef can be reached via telephone at (604) 669-3483 or via email at
Email Operator

What types of payment methods are accepted?

At Rowand’s Reef we currently accept the following forms of payments:

What languages do you speak?

At Rowand’s Reef our team speak the following languages:

How do I get to your Dive Shop?

Rowand’s Reef is located at 1731 West 4th Avenue, Vancouver, British Columbia V6J 1M2, Canada. Parking is also available: . Public transportation is also available via: .

How many Instructors / Divemasters does Rowand’s Reef have?

Rowand’s Reef has Course Directors, Master Instructors, Master Scuba Divers, Open Water Scuba Instructors, Assistant Instructors, Divemasters.

What types of courses are offered at Rowand’s Reef?

Rowand’s Reef offers the following courses: .

What type of training sites can I expect at Rowand’s Reef?

Rowand’s Reef offers the following training sites for its students: .

Does Rowand’s Reef have a pool?

Rowand’s Reef has the following pools available:

Do you rent gear?

Rowand’s Reef has the following gear/equipment available for rental:

Do you sell gear / equipment?

Rowand’s Reef has the following gear/equipment for sale: from the following brands: . We also repair the following equipment:

What trips / dive types do you offer?

Rowand’s Reef offers the following Dive Types: and Dive Trips to the following destinations:

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15 Reviews for Rowand’s Reef

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Christine P.

1 Reviews

I did the DSD class with Dana and absolutely loved it! Never trying di…

March 11, 2024 3:09 AM

5.0^{/ 5}

I did the DSD class with Dana and absolutely loved it! Never trying diving before, I was initially nervous, but Dana did such a great job running through the equipment, making me feel safe, and relieving any pressure. I felt very well educated during the class and taken care of. I had an amazing time and so much fun! Paul and Sarah were also wonderful instructors who made the day so fun and comfortable. I am grateful for Rowand’s Reef’s professionalism, knowledge in any questions I had, and especially their lovely dive masters and instructors who made the whole experience perfect. Highly recommend! – via

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Rollan B.

1 Reviews

My wife and I had a great experience completing our AOW and drysuit sp…

March 9, 2024 5:21 PM

5.0^{/ 5}

My wife and I had a great experience completing our AOW and drysuit specialty courses with Paul at Rowand’s Reef in February. Paul was helpful in addressing our questions before booking and provided valuable recommendations based on our interests and availability.

The shop and crew were well-organized and professional, with equipment in good condition. Despite the challenges of cold water diving, Paul’s patience and assistance made the experience enjoyable.

The entire crew worked hard to support us during our dives. Overall, our experience at Rowand’s Reef was positive, and we recommend it to anyone seeking a great diving experience. – via

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Jeremy K.

1 Reviews

Paul, Cody, and the team here are the best!…

March 5, 2024 6:04 PM

5.0^{/ 5}

Paul, Cody, and the team here are the best! – via

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Daisy Z.

1 Reviews

We were supposed to get a 10% discount for our in-store purchases beca…

January 6, 2024 6:08 PM

1.0^{/ 5}

We were supposed to get a 10% discount for our in-store purchases because of our open-water swimming lessons. On May 5, 2023, we visited the shop and reminded the store employee Noah about the discount before making the purchase. After paying, we confirmed with him that he had applied the discount.

After walking out of the store, we checked the receipt and noticed no discount was applied. We immediately went back to the store to get an answer, and Noah told us he had applied the discount to the original price of the first item on the receipt (i.e. he claims the $49.99 neoprene socks were supposed to sell for $59.99 and that he had manually marked it down). I thought it’s suspicious that a 10% discount would come to exactly 10 dollars & went and checked the price of the item at the corner of the store. Guess what? It’s priced at $49.99, i.e. no discounts whatsoever were applied to our purchase for any of the items. With no apologies, Noah then told us that he is new and thus doesn’t know how to apply discounts. (??!!)

Noah lied to us twice in a row, without blinking. He also claims to not know how to issue us a refund, citing that he’s new to the store. He then asked us to call the store the next day for a refund. I had to ask him to write us a note on the back of the receipt for proof because at this point I can no longer trust him/the store.

My partner emailed the store the next day about the incident, and we are asked to visit the store again to get the refund in cash. When I went back to the store to get the refund, on May 11, the manager of the store Cody confronted me, without hearing anything from me, told me that I was rude to Noah. He was aggressive and shoved his phone at me to show me that he had transferred the refund via interact and hour before, i.e. my trip to the shop was completely unnecessary.

I am updating this review on Jan 6, 2024. To this day, when I pass by Rowan’s reef, my heart rate goes up and I am just so upset about how I was treated on both days.

—
I sent Cody an email offering to go over the their store’s video/audio surveillance footage of my time at the store together, and have yet to receive any response. Updating this review on Jan 6, 2024, I never received any response from the store. – via

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Stephen H.

1 Reviews

Great customer service & knowledge for all your scuba & other water sp…

January 5, 2024 9:44 PM

5.0^{/ 5}

Great customer service & knowledge for all your scuba & other water sport needs. Sam, Paul and the crew have been so helpful when renting scuba gear, despite our many needs. In addition, high quality equipment! I love the Aqualung drysuits that you can’t find at any other dive shop. Highly recommend. Plus – the store has an adorable shop pup! – via

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Annie G.

1 Reviews

Excellent experience with the drysuit certification course. Paul was e…

January 5, 2024 3:28 AM

5.0^{/ 5}

Excellent experience with the drysuit certification course. Paul was extremely knowledgeable, accommodating, and passionate. All of the staff I’ve interacted with have an obvious desire to share the best diving with their customers. Definitely recommend for all of your diving/certification needs! – via

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Dylan T.

1 Reviews

Excellent experience taking a drysuit course. Paul was very knowledgea…

November 27, 2023 12:11 AM

5.0^{/ 5}

Excellent experience taking a drysuit course. Paul was very knowledgeable about diving and the local area, and the other staff were helpful & patient when it came to gearing up. – via

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Jordan E.

1 Reviews

I did my open water with Rowand’s Reef. Paul and John were both excell…

October 2, 2023 9:50 PM

5.0^{/ 5}

I did my open water with Rowand’s Reef. Paul and John were both excellent instructors. The experience being able to plan my own dive as part of the course, and have an amazing experience underwater was 10/10. – via

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G C.

1 Reviews

I completed my Advanced Open Water Certificate with Rowand’s Reef, and…

August 31, 2023 5:55 PM

5.0^{/ 5}

I completed my Advanced Open Water Certificate with Rowand’s Reef, and I must emphasize how truly remarkable the experience was. Our instructor, Allie, displayed a remarkable blend of professionalism and approachability. Across a span of two days, we engaged in a total of six dives. Considering this was my first foray into cold-water diving, the emotions of excitement and apprehension intermingled within me. Allie’s affable and relaxed demeanor, however, transformed the encounter into an incredibly pleasurable one.

Allie’s meticulous attention to detail and her commitment to safety were evident through her provision of comprehensive safety reviews before each dive. It’s worth noting her remarkable physical strength in managing the cumbersome gear with apparent ease. My endorsement of Rowand’s Reef goes without hesitation, and if you’re fortunate enough to receive instruction from Allie, rest assured you’re under the guidance of an extraordinarily competent individual. In summary, I wholeheartedly advocate for this establishment and extend kudos to Allie – your excellence knows no bounds! – via

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Ernesto A.

1 Reviews

De todo nuestro recorrido en Nicaragua… este lugar se gano la máxima …

July 2, 2023 6:15 PM

5.0^{/ 5}

Of our entire tour in Nicaragua… this place earned the highest score.
The volunteers are very friendly and helpful. The very well equipped kitchen was always kept neat and clean. Our room was located in front of the surf spot!
That’s why we will always remember them!!
Many thanks for everything!! – via

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Jennifer J.

1 Reviews

Friendly, helpful staff, and very good at making someone fee…

November 14, 2022 11:41 AM

5.0^{/ 5}

Friendly, helpful staff, and very good at making someone feel comfortable while learning how to dive. – via

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Zuber S.

1 Reviews

I did my Dry Suit cert this past weekend with Allie at Whyte…

November 8, 2022 12:17 AM

5.0^{/ 5}

I did my Dry Suit cert this past weekend with Allie at Whytecliff Park and it was one of the best experiences I’ve had.

She is a joy to be around, is very patient, and helped me get comfortable with the dry suit fast. Buoyancy control was something I was a bit nervous about at first but she helped me understand it well, gain confidence, and start enjoying everything cold water diving has to offer.

The rest of the staff I’ve interacted with, Paul and Cody, were professional and helped me get prepared properly in the days leading up to the course.

I look forward to continuing exploring BC waters with Rowand’s Reef! – via

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N.

1 Reviews

An awesome experience with awesome instructors ! We did our …

October 22, 2022 6:41 AM

5.0^{/ 5}

An awesome experience with awesome instructors ! We did our Open Water Certificate. They are very patient and supportive ! Thank you ! – via

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N.

1 Reviews

The instructors and staff are the best! Super kind and patie…

October 17, 2022 1:12 AM

5.0^{/ 5}

The instructors and staff are the best! Super kind and patient, made me feel super comfortable underwater. Will definitely keep diving with them 🙂 – via

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