Awful experience. I wanted to subscribe to my partner for their yoga class and spend an afternoon there with the family.
First of all, booking the yoga class was already challenging. They want you to pay upfront. Otherwise, you can not participate. But the only option is via cash at the reception, we have found a solution but it was not easy.
Then to organise the afternoon outing I asked ( on the same day) if while my partner is doing the yoga, can we play w the children at the pool and sit at the restaurant, which they said yes to.
BUT when we arrive in the afternoon, the pool looks murky, and the manager says that the pool is under maintenance, and we can not use it until the day after. So, my children are obviously sad, had to drag them away, like this my wife could not do the lesson but at least they made the 100k idr they were insisting taking upfront. Shady, but i guess that’s what they stand for. – via 