Frequently Asked Questions

How can I make a reservation or contact Matava – Fiji…Untouched directly?

Matava – Fiji…Untouched can be reached via telephone at (679) 603 0685 or via email at
Email Operator

What types of payment methods are accepted?

At Matava – Fiji…Untouched we currently accept the following forms of payments:

What languages do you speak?

At Matava – Fiji…Untouched our team speak the following languages:

How do I get to your Dive Shop?

Matava – Fiji…Untouched is located at Po Box 63, Kadavu, , Fiji Islands. Parking is also available: . Public transportation is also available via: .

How many Instructors / Divemasters does Matava – Fiji…Untouched have?

Matava – Fiji…Untouched has Course Directors, Master Instructors, Master Scuba Divers, Open Water Scuba Instructors, Assistant Instructors, Divemasters.

What types of courses are offered at Matava – Fiji…Untouched?

Matava – Fiji…Untouched offers the following courses: .

What type of training sites can I expect at Matava – Fiji…Untouched?

Matava – Fiji…Untouched offers the following training sites for its students: .

Does Matava – Fiji…Untouched have a pool?

Matava – Fiji…Untouched has the following pools available:

Do you rent gear?

Matava – Fiji…Untouched has the following gear/equipment available for rental:

Do you sell gear / equipment?

Matava – Fiji…Untouched has the following gear/equipment for sale: from the following brands: . We also repair the following equipment:

What trips / dive types do you offer?

Matava – Fiji…Untouched offers the following Dive Types: and Dive Trips to the following destinations:

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10 Reviews for Matava – Fiji…Untouched

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MKM E.

1 Reviews

Ein so paradiesisch-schöner Ort, um die Unterwasserwelt kennenzulernen…

February 7, 2024 8:21 AM

5.0^{/ 5}

Ein so paradiesisch-schöner Ort, um die Unterwasserwelt kennenzulernen. Nach dem ersten Schnuppertauchen in 02/2022 mit dem Tauchlehrer Gustavo war für mich klar, das Tauchen zu erlernen. Gustavo ist ein sehr guter Lehrer, der mit viel Geduld und Professionalität Dich an das Tauchen exzellent heranführt. Meine neue Leidenschaft fürs Tauchen war geboren.
Seiher bereits wiederholt dort gewesen, es ist jedesmal ein Traum. Die Tauchgänge mit Gustavo sind immer wieder so toll! Er vermittelt die nötige Ruhe und Expertise. Advanced Open Water und Enriched Air Diver Kurs habe ich im Verlauf aufgestockt, was sich bewährt hat. Die Tauchbase ist mega organisiert, mit hilfsbereiten und freundlichen Menschen, gut gelegen und bietet eine so vielfältige Möglichkeit auszuschwärmen. Die Unterwasserwelt ist magisch, unbeschreiblich schön! Wir kommen immer wieder gerne zurück! Ein großes Dankeschön speziell an Gustavo ! – via

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Johnny C.

1 Reviews

We stayed at matava for 3 nights and it could have been a decent exper…

January 12, 2024 8:54 AM

2.0^{/ 5}

We stayed at matava for 3 nights and it could have been a decent experience if it weren’t for the customer service.

To start, it rained the entire time which is no fault of the resort. The resort is set Ina completely off the grid setting with no electricity in the rooms and wifi that you have to pay for. I thought the resort was indeed beautiful even if it was raining. However I did feel the price was high given what was offered. The food was very good but portions were too small. We also did absolutely nothing since it was raining so if we had actually dived, it would have been ever worse.

The entire purpose of this trip was to dive the famous astralobe reef so we attempted a dive on one of the days. We went out on the boat but were taken to a dive site with literally nothing but dead corals. Normally this would be okay but the bcd inflator was free flowing and I blew through 100 bar in 20 minutes at 10 meters. I am a divemaster as well and I know this is not normal. There was no spare equipment on board and with the already bad conditions, we aborted the second dive. Normally you’d expect a dive resort to not charge for these dives as it just didn’t match the service but not only did they not comp the dives, they charged us for a single tank dive trip which is more than half of a 2 tank dive trip. The price is also a bit insane at about 250 fjd for a single dive to see nothing but dead corals.

This already questionable moment would have been acceptable if it were not for the next part of the stay. I left a bag at the resort when checking out and was desperately trying to get it back. We were in Fiji for 2 more weeks which is ample time to make something work. We had no contact information for the resort as no numbers are listed on their website so we had to email Luke, who took care of the initial reservations and billing. While he was responsive to our emails about the invoice and bills, he was the complete opposite when it was to help us and not to his benefit. He responded maybe every third day when it came to sorting out returning my bag.

I suggested they give it to another couple we befriended at the resort as they were checking out a few days later and to leave it at the nadi airport luggage storage. I followed up numerous times by email with Luke and he never responded in time. He never gave us the information of the other guests nor did he attempt to get us in contact with each other. Just simply creating a WhatsApp group or giving any sort of contact information to one another would have sorted it out. The other couple did end up taking the bag (which we only found out later) but could not leave it at the airport since they did not have our contact details or flight details and ended up throwing away the bag.

It is 2023 and there’s literally a hundred ways of communicating with people that this was simply unacceptable. If this was some backpacker hostel for $20 a night, I could accept this but for the price we paid, you’d expect better customer service (about $330 USD a night). – via

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Alessio D.

1 Reviews

Based on my experience, the place itself lived up to its description. …

January 4, 2024 2:15 PM

2.0^{/ 5}

Based on my experience, the place itself lived up to its description. However, my stay was overshadowed by management practices that felt focused on cost-cutting at the expense of guests’ experience, typical of Western ownership.

One of the disappointments was the food. Despite being in Fiji, the menu predominantly featured non-local dishes like spaghetti Bolognese, lasagna, and pizza. As someone who traveled thousands of kilometers away from Italy, I hoped for authentic local cuisine and fresh seafood, which was noticeably absent considering the island’s surrounded by the sea.

While the resort’s position for diving at the Astrolabe Reef was remarkable, accessing desired spots required constant requests.

I must commend the local staff; their warmth and friendliness significantly contributed positively to my stay. In my opinion, empowering them to manage the structure might enhance the guest experience.

I availed the backpackers’ rate, finding it already overpriced for the offerings. I wouldn’t recommend paying the full rate based on what I received during my stay.

In conclusion, the place has some potential given its natural setting, but improvements in food variety, management approach, and pricing structure are crucial for a more satisfying guest experience. – via

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jeff R.

1 Reviews

We had our honeymoon at Matava back in 2011 and it was magical!…

December 22, 2023 6:36 AM

5.0^{/ 5}

We had our honeymoon at Matava back in 2011 and it was magical! – via

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Saar L.

1 Reviews

The resort has more than its share of drawbacks, most are advertised b…

July 7, 2023 5:41 AM

3.0^{/ 5}

The resort has more than its share of drawbacks, most are advertised before you make the booking:
– No air conditioning or fan in the room
– To get to certain rooms, you need to climb steep stairs
– No mobile reception
– At low tide, you beed to walk in mud to check-in/out
– No beach; etc

With those limitations, I would expect the resort to go the extra mile to make your stay enjoyable to compensate, especially since the resort is quite expensive.

That is not the case unfortunately. There is a constant feeling that the owner is trying to cut cost on the expense of the guests.

I was there for 6 nights, and booked four 2-tank guided dives, since the main attraction of Kadavu is its reef. The first two dives were a disgrace, they took me as close as possible to the resort inside the reef, where the deepest we dived was 11 meters! Also, I requested to do the manta ray dive, which they begrudgingly agreed to, and only after the fact I realised that it was because they used the dive boat to drop checked-out guests at the dock near the airport and then to pick up new guests. Consequently, they cut my two manta dives short, making it 25 min only each. And they still charged me the FJD100 fuel surcharge for that dive, even though they used the boat for other purposes on that day.

The meals are very small, and with no alternatives, so if you don’t like it then tough luck.

The staff was very nice, but it seems the are bound by the owner’s wishes to cut down the cost. – via

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Joe P.

1 Reviews

“Best resort and reef snorkeling I’ve ever experienced.” Ta…

August 18, 2022 6:22 AM

5.0^{/ 5}

“Best resort and reef snorkeling I’ve ever experienced.” Tahoe Joe – via

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Arabella S.

1 Reviews

We had such an incredible time at Matava! The staff are wond…

February 1, 2022 5:16 AM

5.0^{/ 5}

We had such an incredible time at Matava! The staff are wonderful, the food is incredible, the people who pass through are great and the facilities are unique and well maintained. Definitely try and do a village visit while there and go to the local waterfall. It is an incredible trip! I can’t wait to visit again!

The dive Centre is fantastic, we got certified there and felt incredibly looked after and safe. The surrounding reefs are world class and incredibly accessible. Couldn’t recommend it more :)))) – via

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M D.

1 Reviews

The diving was incredible. The staff, particularly waitstaff…

January 28, 2022 2:58 PM

2.0^{/ 5}

The diving was incredible. The staff, particularly waitstaff, were absolutely lovely. This is not a good value for the price, however. I felt that the owners were trying to squeeze every penny they could out of the place, overworking their staff, overcrowding the resort during covid, and overcharging guests. The huts are in mediocre condition. No electricity, fans or ac. The meals were small. I worried about the treatment of the staff. The ownership needs to reconsider their priorities and focus on treating staff and guests with more dignity and respect. – via

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