We stayed on the resort for one week, and overall it was not one of the best experiences I’ve had with all inclusive resorts. To start with all the negative comments that I’m leaving below are things that other people have noted for the last two years. They’re usually followed by a response from management, saying that the acknowledged problem, and then they will work on fixing it, but clearly they have not as these problems persist.
The positives: the grounds and location is beautiful, very well-maintained, and recreational facilities and rocket sports are excellent. The staff are generally very pleasant, work very hard , and seem to be trying to help with the limited resources they have. À la carte dining Was excellent in the rainbow room, and it was always nice to have the availability of the coffee shop round o’clock, and a restaurant that was open from 11 AM to 11 PM. We enjoyed the trips to the capital, zip lining, and on the pink Jeep.
The negatives:
1. Nothing has changed as it release the problems The resort has, which have been commented on for the period of time since before Covid.
2. The front desk tends to be not as helpful, it will often not pick up the phone.
3. The Wi-Fi is atrocious with basically no coverage anywhere, except during the room, where it’s spotty, and within the main lobby building.
4. The rooms and decor are dated. I need a significant upkeep.
5. Finding beach towels was nearly impossible
6. The quality of the food in general was poor, boring and repetitive, and not fresh. I had food poisoning for three days, which also had me stuck inside the room for that time. The à la cart dining at Piccolo is definitely not worth it, the food is not particularly good, and the list of ingredients was incorrect and omitted, important information regarding allergens.
7. And some days one of the à la cart, restaurants would be closed, and then it would be impossible to get reservations to the other ones, especially when nobody answered the phone on the front desk.
8. The pools were nice, however, they were extremely small for resort of that size
9. The beaches are nice, but there were still problems with seaweed, which I know the perform has nothing to do with. – via 