The snorkelling and diving were great, however, the communication/customer service was pretty horrible and really soured the day for me.
I am pregnant (not allowed to dive) so I emailed ahead of time to ask if it was possible for my partner and I to go out together, him to dive and me to snorkel. They said “although we cater more to divers, no problem having a snorkeler along”. When we arrived in the morning, we were told that a group of snorkelers had booked and therefore, there was going to be a separate boat for snorkelers so I couldn’t be on the boat with my partner. When I explained that the whole reason we booked with this company was so that we could spend the day together, the dive master said it’s no big deal because we would just be apart for an hour and then we would spend all the in between time together on the beaches. After 1.5 hours on the beach, my partner’s boat finally arrived and he said they had gone to a separate beach in between dives and were waiting for us there.
So the “1 hour apart” was actually 5.5 hours of which I was alone with a group who all knew each other and didn’t speak the same language as me.
For the 3rd dive, we asked again if I could switch to my partner’s boat and just snorkel where they are diving. The dive master said yes and that this 3rd site is great for both snorkelling and diving. However, once in the boat , they then decided to go to another site. I tried to snorkel on my own there but it was very deep with a current, no visibility and surrounded by jellyfish. So I sat in the boat for 40 mins until the boat drivers went ashore for one to hop off and then I had 5 minutes of snorkelling in a really nice area (not sure why they couldn’t have communicated and taken me there once the divers were off the boat if we were going to go there anyway).
If they had just communicated ahead of time, it would have been different as I am typically happy travelling alone. However, 3 different times they communicated that it would be different and each time they didn’t follow through on their word. – via 