Tim S.
1 Reviews
Summary: Beautiful resort, with poor dive safety.Pros: We…
Summary: Beautiful resort, with poor dive safety.
Pros: We stayed here in Jan 2023. The resort as a whole is very clean and well maintained. The rooms are spacious and the bar and dining area are good places to relax and hang out. They even have a gift and dive shop for those missing dive items or a souvenir to take home.
The dive room is well configured and allows for many divers to be moving around, giving ample space. Their camera room is really nice too with 10-14 spots for people to maintain their camera gear.
Cons: Over my 5 days of diving, we had three incidents. One was minor with the two dive guides getting separated on entry and having us scratch the dive (minor), but I wasn’t impressed with how the one dove for 8-10 minutes before surfacing; why not 1-minute as briefed? The second incident was at Verde Island’s washing machine. One guide took three of us on a high current day. When it came time to ascend for our safety stop, the guide didn’t clearly alert the one diver, thus leaving him (at 12 meters) as the two other divers and guide drifted off for our safety stop. The guide didn’t have any tank banger to alert the left diver. Luckily the left diver surfaced ~15 minutes later after some down currents and a rough assent.
The last dive incident was the worst. On a Verde Island day, we had a diver come up with classic signs of being bent (shaking in the hands, headache, joint pain, nausea). We got them on oxygen and had three boats with us that day, but they had sent one back. With two boats, they had no communication between them, so bringing the remaining divers up was slow and confusing. There was *no* leadership by the crew and the passengers took care of the sick diver. The worst part was the boat’s oxygen bottle was only 1/3 full and only lasted 20 minutes. When they received the second oxygen kit from the second boat, it too ran out in 20 minutes. We had to put the sick diver onto remaining nitrox tanks for the last 10 minutes of the ride back. Luckily they had the local paramedics at the dock to take the diver to a chamber and get them back onto oxygen.
We offered to give feedback about things that could have been done differently, but the resort did not take us up on the feedback offer.
I have been diving for 20+ years and I can’t believe such a highly regarded dive shop made so many errors in a one week period. – via 
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