1 Reviews
Great experience! This group was great to work with, felt very safe and everything was on time and professional! – via 
1 Reviews
We stayed at this Hotel just after New Year, every think seamed to be lovely and great, until my husband start to feel sick night after night at this hotel. We couldn’t understand why until we checked the due date of every drink in the room mini bar. He had drink from the mini bar every day and we finally find out that 90% of the drinks there were out of date over 6 months. This is inadmissible, imagine how long the room minibar haven’t been checked?? At our last night stay when we finally understand why he was sick, and that night was the worse, I went to down to explaining the situation to reception, the receptionist just said “we are sorry… don’t let him drink anything else from the mini bar… can you send me the photos… my manager isn’t working today she will get in contact with you tomorrow…”. Well this was a hygiene and heath issue so you could die that the manager will still contact you when she is back, not even ask if we needed help, a doctor or simply removing everything from the room etc nothing to make our stay a little bit better, this was ridiculous, but I was so worried about him and us getting a flight the next morning I couldn’t even spend my energy complaint. The next day, after we checkout and landed in NYC we get a call saying we will be refunded and after all we were too tired and we didn’t wanted to make it even more difficult as my husband was still pretty bad we accepted. Now, a month later and no refund, no contact number to get in touch with KYAK, no email confirmation of the refund after asking for it hundreds times. We are so disappointed and upset that we can’t see us using KYAK ever again. There unprofessional behaviour made our stay in Miami a nightmare and they didn’t do the minimum to help us. Really really bad service, no words for the unprofessional way everything was handled, no care showed, like if it was our fault that they don’t check the mini bar??? No words for how everything turned out after jeopardising our stay in MIAMI that we planned for ages with stay and flights that we couldn’t even enjoy! Not coming back at 300%! – via
1 Reviews
This is the WORST hotel experience I’ve ever had! The room was on first floor and there were so much noises from different directions. I was woken up by the sound of some people running upstairs in the morning We can hear everyone’s talk when they walk by our room. The toilet also keeps making noises. We found a big cockroach on the floor. The next morning I asked them to switch the room and they say they’ll do that as soon as they’ve done cleaning. We believed and packed the luggage. But when we returned in the evening, they told me that everything is full and there’s nothing they can do. TERRIBLE!!!! I paid almost $300 per night and I can’t believe I couldn’t even have a quiet place to sleep! – via
1 Reviews
Hotel staff is so ghetto specifically the bartenders horrible experience women harassed my friend and i as we were leaving Layla the restaurant. A gentleman staying at the hotel had his dog running around the lobby it was completely disastrous would highly encourage you stay else where – via
1 Reviews
(Translated by Google) Everything was very pleasantly clean and friendly. Unfortunately, I can only give 3 stars because a small incident happened and I had the feeling that the problem could be solved better by the staff
(Original)
Es war alles sehr angenehm sauber und freundlich. Ich kann leider nur 3 Sterne verteilen weil ein kleiner Zwischenfall passiert ist und hatte das Gefühl dass man das Problem seitens personal besser lösen könnte – via
1 Reviews
I give a 2 star because the only thing I enjoyed was sleeping in the comfortable bed. No toilet paper, and had to ask the housekeeper to please make the bed. You can’t control your own temperature in the room. No one to assist at check-in & to check out is by text. Charging an arm & a leg for a bottle of water. Zero customer service for people. Oh and to top it off. No breakfast is offered, coffee with no sugar. Won’t be going again. – via
1 Reviews
01/15/2022
It was a very easy location to find in Miami. The staff were very friendly and helpful. We arrived at 3PM and had a 2 hour kayak reservation from 3-5. Arriving a little before 3 cut in to our 2 hour kayak session since staff told us they close at 5PM and we needed to sign paperwork and waivers and by the time we got in to the water it was 30 mins in to our 2 hour session. Their website said they were open on SAT until 5:30PM through February. I hope they update that on their website since we didn’t get our full 2 hours. It was also hard to move the kayak from the location to the loading dock. – via
1 Reviews
Good price, nice services, friendly staff! – via
1 Reviews
This was my first time kayaking and overall I really enjoyed it; however I wouldn’t give the company a complete 5 stars. As a beginner I feel like they should have someone by the water watching you just in case anything goes wrong; however thats not the case. Once you arrive at the Kayak Facility the person at the desk will give you instructions on what to do, you take your kayak, and then everything else is all on you, no one is by the water with you even if you are a beginner, so I highly recommend staying close to the shore if it is your first time. Another thing that I wasn’t a fan of was the fact that you have to drag your kayak to the water and back on your own. The walk isn’t far; however the kayaks are a little heavy, so some help would have definitely been nice. Other than that the people are nice, and it’s definitely a fun experience. – via
1 Reviews
I had fun paddle boarding staf 10/10 really nice people definitely recommend it !!!! – via
1 Reviews
South Beach Kayak offered a lesson and tip for our puddle boarding. Super friendly handsome owner and cute dog(Chase) welcomed us at the shop. Very reasonable and great location to tour around the channels. Love to come back again! – via
1 Reviews
Belle balade en kayak. Le personnel est courtois et accueillant ! Nous avons été bien guidé avant notre départ . Je le recommande ! – via
1 Reviews
Great place! Really nice and scenic route they send you on. And reasonable prices – via
1 Reviews
They were amazing people the reviews are right. Great atmosphere im a local and i had a great time felt like a vacation. Thank you – via
1 Reviews
Very friendly and informative with the paths and tides. Equipment was in good condition and clean. – via
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