Nov 2022 experience
Summary: Day 1 Prodiver did a no-call no show, and day 2 was no-show, we were alerted to the cancellation by a call 15 minutes after our 6:00am meeting time. Various other communication difficulties along the way.
Notably, Prodiver changed ownership summer or fall of 2022 and talking to others, it seems that organization has been a challenge since then.
We called a few weeks in advance to book two days of diving with Prodiver and all seemed well until day of first dive.
Day 1: Altho we realized the email directions weren’t very specific as to where at Makena Landing to meet, we waited in the park near other scuba/snorkel tours.
The email also listed a nearby address, which turned out to be a private home nearby not affiliated with the business at all; the young man was a little alarmed by our presence but remembered that oh yeah, a few divers had come by recently and he didn’t know why.
We couldn’t reach the dive company for several tries, and eventually reached the office, where the woman who answered said she didn’t know where tours met, or how to contact any divemasters, but did give us the owner’s phone number. Eventually he answered and said that conditions were poor that day (didn’t actually say dive was canceled) and that he couldn’t talk now but would call back in 15 minutes.
We chatted with some divers emerging at Makena Landing who said they had a fantastic dive with excellent visibility. Its being a sunny day without much wind, we decided to make it a beach day nearby.
Owner did not ever call back, but we called him again several times and reached him later that afternoon. He was able to convince us that in the unlikely event that the following day’s trip had to be canceled, we would receive appropriate advance notice.
Day 2: No-show. Lots of other dive companies in the parking lot at Kihei boat ramp, some said Prodiver had been showing up late recently so not to worry, they’re probably on the way. 15 minutes after meeting time, we got a voicemail (missed call due to poor cell signal) saying that conditions were poor again. 50 minutes after meeting time, employees came by in person to let people know the dive was indeed cancelled.
We were luckily able to have a wonderful dive by jumping on with another company last minute. They did mention they would be looking out for potentially choppy water and modifying the dive sites as needed for conditions/weather, but everything ended up going very smoothly without modifications.
We called the office and were able to get a full refund for both dives.
Finally, a week after returning home, we got a voicemail and a text message saying that our payment for the trips had not gone through, could we please call to complete payment? We were able to explain why we did not need to pay. – via 
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