Another vacation in Maui, and we’re once again incredibly pl…
Another vacation in Maui, and we’re once again incredibly pleased with Maui Dive Shop and their dive charters. Wow! Customer service is top notch. My group has had a heck of a week here in Maui with one person breaking/dislocating her ankle in the ocean, 2 people getting sick (me being one of them) some troubles at home, and not the greatest weather here in Maui.
My husband, a friend, and I went out on the Maka Koa yesterday (Friday Feb 3, 2023) for a dive trip in the Molokini crater and a drift dive on the Molokini back wall. Well, being quite congested and no voice, the crew was incredibly accommodating and allowed me to snorkel a bit and simply enjoy some whale watching since I couldn’t dive. I didn’t cancel, because I knew most charter’s don’t provide a refund for a last minute cancel.
The captain and crew took it upon themselves to call the shop and ask that I only be charged as a rider, rather than a diver and I was refunded quite a bit of $$$. They did this out of simple, good customer service. I asked for nothing and just accepted my losses. This crew and this company just went above and beyond to make my situation as good as it could be.
We’ve gone on numerous dive charters with Maui Dive Shop in previous years and have always had phenomenal experiences. We will absolutely dive with them again in the future and they are at the top of our list for Maui recommendations. Thank you!!! – via