Tommy D.
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We booked the “early bird tour” at 10am for $139 where we were supposed to, as it is mentioned on the website, do the visit of 6 islands + 2 periods of free ride + a swim in Biscayne bay.
When we began our tour, the guide showed us real quick Star Island and then told us that we can have a free ride. Once our ride was done, we came back at the dock and the visit was over : this is clearly not what we’ve paid for. Once again, the details on the website mention clearly that the visit is comprised of a tour of several islands which we did not see.
We had an amazing experience with them six years ago, when we decided to go back to Miami we wanted to do it again with this company because we were sure to not be disappointed, unfortunately we felt tricked and the price we’ve paid was not worth it, at all. We chose this option to live an experience, to visit and we only had a free ride before returning to the dock.
I completely understand that if you pay more you get a chance to see more and have another experience but we just trusted the website so, to us, this is basically a false advertising they are promoting and a serious abuse of tourists to take advantage of their money.
We use to go very often in Miami and we will make sure next time to do jet-ski with another company which will be, I hope, more honest than them.
Also, there’s a certification to get : on their website it’s mentioned that we can do it online for free or a fee of $3 will be charged by them if you come 30min before, they can provide the course : this is wrong, this option doesn’t exists, the skipper asked you to go to a website where you’re charged for $10 to pass the exam.
It’s a lot for only one hour of jet-ski. – via
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If you’re looking for jet skis in the Miami area, I highly recommend renting from this place! Tyler and Alex took care of my group of 3 and we did the 1-hour tour and free ride, which we felt was the perfect amount of time since we showed up at 4pm near closing time. Had we had more sunshine, we would have done 1.5hrs. The jet skis were very safe, and the operational instructions were very thorough. Loved every minute of it. – via
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