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This is perhaps the worst lux++ resort we have ever stayed in:
1. at the outset i will point out that we have stayed at 2-3 ultra lux hotels (3k a night) in the past like royal mansoor in marrakech and the roaming bushtops in serengeti. the service at both were awesome and there was no nickel and diming. its pathetic that Aman staff will charge your room for generic hair tie usage in the gym.
2. its a private island with a focus on water activities. almost all water activities were cancelled everyday during our 5 day stay with a generic whatsapp message sent by management every morning. in one case we showed up in our swimwear at their watersports center for a scheduled event (event at their floating bar) and then informed us that they forgot to tell us its cancelled.
3. the food was plain abysmal. the chef blamed it on bad ingredients and poor Filipino hospitality culture. one of their dishes, a jackfruit curry, was raw jackfruits with seeds intact and canned pumpkin puree. they had a saag panner on their menu. we order it twice for room service attempt 1: they sent us mung beans with tuna attempt 2: they sent us steamed spinach, raw spices & some chunks of cheese.
4. they have a "no exception prompt 12 pm checkout" rule when the only way off the island is via a 3 pm flight. We were stuck at the welcome center (read hotel lobby) for 3+ hrs. And a flight delay cost us. Their lobby tea was 18 dollars a pop.
4. even the service at their shuttle base in manila was awful. they loaded my luggage onto someone else's van and almost sent it into ether. i had to run behind the van to avert this disaster. we had a car to airport dropoff included but when we asked for a 3 hr usage as we had time to kill they proposed a fee of $300. Nothing in Manila should cost $300. Its not Paris. - via 