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So for the three times we have stayed at sandals locations (grand st Lucian, grand Bahamian, Montego Bay) we stayed in a butler level room. For grande st Lucian, it was amazing. Service, food, property, shows, etc. and grande Bahamian was poor service decent food.
This location however is as completely different. The property itself is great, but that about where it ends. The food you can get off the “butler elite” menu includes absolute garbage quality food. I’m not even over exaggerating here when I say I could walk to the closest mini mart and throw together higher quality food than that. The inconsistency between properties will keep us from ever booking sandals again.
On top of that, they limit the one reservation restaurant to no take out. If you don’t know, butler rooms can order restaurant food to their room. This is a huge perk and they mention nothing on the website as far as difference between resorts (for example, Royal Bahamian we DID order butches to our room). We tried to book butches twice in a 7 day trip and couldn’t.. our planner was empty and never filled out like it had been at other locations so we essentially got nothing from our butlers who kept avoiding us.
The buffet was much better than the food at most restaurants or butler elite menu. So I’d advise if you do go to this property, do NOT waste your money on butler level.
As for service, for the first 3 days we couldn’t get a call or text answered from our butlers. I called club sandals 4 times over 3 days to ask them to get my butler to call me. Aaron got slightly better but Orion did nothing special for us except a few baths. They do that at every location he was doing the bare minimum. First full day in the morning he was supposed to have our beach spot setup with champagne and he didn’t communicate anything to Aaron nor set up ANY spot. Butler phone was also dead on our arrival. They blamed it on reception which is a complete lie I know technology I know they were receiving my calls from ringing to leaving voicemails
Just overall a waste of money. We won’t ever stay at sandals again I’d rather pay for my diving and food instead of eating garbage and terrible service. - via 