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STAY AWAY FROM THIS SHOP. This shop was recommended by a friend of a friend. Our initial visit was to to get our 1st and 2nd stage regs, computers and BCDs serviced for an upcoming dive trip. We went in the beginning of December and were given an estimate of $450. I was not impressed with the customer service, as it seemed like we were a bother. It took until the beginning of February to get our gear for $515. On our first dive in Grand Cayman on Feb. 22, the inflator on my wife's BCD was cracked and leaking air - something easily heard and then seen when connected. We had to rent a BCD for the week of diving. When I returned to Ultimate in March, again, the customer service sucked - it was like it was our fault. No consideration for having to rent a BCD. It was insufficient that I brought only the inflator hose, they needed to have the full BCD. I returned with the BCD the next day and could hear the owner stating that it was our fault and that the BCD was 20 years old (it was less than six years old and only used sparingly). He reluctantly replaced the inflator with a lesser quality one and required that I pay for parts. They are not only customer unfriendly, but they are not competent and very slow to provide service at overly high prices. - via 