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Context: We were an open water group of 8 spending a weekend at a pool and another weekend in Monterey over the second half of October 2022.
1 - When the staff underestimates the weighs you need, you can think it's a small mistake, but when they underestimated 75% of our group (at least 6 persons could not sink), that's bad service.
2 - When you have a leak in one of the regulators, it is something that can happen, but when it happens to 2 regulators and 2 tanks, this is clearly bad maintenance, which leads to the next one...
3 - One of our tanks had not been checked for over 12 months, as such, the shop we had brought it to in Monterey refused to refill it!
After explaining all of that to the staff of Diver's Dan, we were told that we should have told them about those issues (which we did when we were in the area during their opening hours, but it was not always the case) so they could have helped resolve them.
Despite all of that and the fact that we bought our gear at their shop, they did not offer any kind of compensation.
Never again. - via 