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Terrible customer service. I went in looking for my first open cell wetsuit and some new fins/goggles. I put my complete trust into them. They told me about the waihana open cell wetsuit. They sized me and told me I was an XS which according to the size chart I was. It comes in and I try it on. I’m telling the workers there over and over again that it’s too small I think I need a size up. I couldn’t breathe well and it felt overly constrained even for an open cell. They told me it would loosen up in the water (of course I can’t return it once it’s in the water) .. so at this point all I can do is trust them. TLDR- 6 dives later (2-4. hours each) I still can’t take a full breath because it’s so tight. I tried contacting them as well as Waihana trying to see about getting a size Small top because clearly my chest does not fit an XS. They say I can pay $200 to get a top. Mind you I already paid $600 for this wetsuit and now due to them not listening to me saying how uncomfortable I was and trusting them when they said it fit and that it would stretch I have to pay another $200? They offered to take $100 off of their freediving class but considering they couldn’t even size my gear right I don’t want to trust them teaching me diving techniques. Regarding my fins and socks I wear a 6 normally. They sized me DOWN while wearing 3 mm socks. It was TIGHT in the shop .. what they didn’t consider is that water gets in the socks and makes them even thicker. So now my feet go numb and cramp every dive. They basically said “you’re SOL” when I came to them about my $600 wetsuit. I would not recommend going to them at all considering literally every single item I bought from them does not fit correctly even when I said it seemed right … but they’re the professionals right? - via 