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I wish I could give more stars but the 2 stars are for the lady that checked me in; she was kind. However, my original flight time was moved up by one hour (originally booked for 10am but moved to 9am) without my doing so and when I explained that I will be traveling from 4 hours away, they stated I needed to leave an extra hour earlier to arrive on time due to potential high temperatures causing turbulences. So, I left 5 hours early (around 3am PST) to take my tandem flight. When I arrived, I was checked in, I filed paperwork and submitted payment for a second time. I then waited for other clients to complete their paperwork. This took almost an hour. We then all sat for training. After training, the instructor brought me to the body weight chart and said I was not the appropriate weight/height ratio to take the flight. That is fine and I accept it. However, I think that could have been completed and verified via electronic forms or waivers prior to arriving. Nowhere on the forms did it ask for the weight/height ratio piece. It simply stated a woman needed to be less than 180lbs. I think these questions need to be more specific regardless of the information being on the website. I wasted 5 hours of traveling and additional time on paperwork and training just to be denied a flight, which I understand safety is first and foremost. Please make these weight proportion questions more specific on your forms and prior to payment so people do not waste their time and money. We are not professionals. If you can have so many scenarios to initial and sign on your forms, you can certainly include one on the body weight to height ratio. - via 