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4 stars for the reservation process (had to call hotline to get more detailed package info vs. having complete updates online); and thus had to also e-sign the credit card transaction doc because credit card info was given over phone as opposed to directly entered through an online transaction. Eva though was very helpful in emailing details and promptly finalizing transactions once my family decided on the 2.5-hour Guided Popoi'a Island Kayak Tour. Waivers are conveniently signed in advance online, and the day prior confirmation call was appreciated. About the actual day, 5 stars for the day-of tour guide Jarrod and the ease the package provided! Lunch, snack, water, kayak gear including life vests and dry bags as well as snorkel gear all included. Just arrive in swimsuit and water shoes! Shower also onsite for rinse after getting back from beach. Upon arrival, welcoming staff guided us to the waiting area where Jarrod introduced himself, fitted us to the different gear, and walked us through the day's plan while also gauging our interests and experience. He loaded the truck with equipment, drove us out to the beach park, and we followed his instructions to get out to the waters. Poor brother had to eventually kayak-tow us out past the beach currents because of the challenging weather, then gave us a walking tour of the small island. We enjoyed lunch, tidepools, and a bit of snorkeling, then kayaked back with the help of the waves this time. Jarrod, thanks for your patience and flexibility, and looking out for us! My aunt loved her first time kayaking! - via 