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We are originally from New York. We came here as part of my son's sweetsix birthday celebration as he chose Puerto Rico as his Birthday Vacation destination. The place itself is really fun. The arcade games are great with many different games to choose from, 2D, 3D and I believe there was a 5D game. It also had few claw crane games. We really went there for the zip lining and the Sky Maze. My son really enjoyed the games and attractions. But a couple of the staff were very disappointing.
The sky maze is a course right above the arcade. It's pretty cool but can be very strenuous and requires you to have some upper body strength. The kids are however harnest by the top so if they fall off they should be safe (I've watched enough news to know we should be cautious either way cause accidents can happen) Thankfully my son is lean and old enough to monuver his was around the course. I noticed there weren't many staff helping out the kids a lot of the customers on the course. At one point my son was in the middle of a course and a staff member blocked off the end of the course and started talking to a child. I noticed my son just standing there. I told him to keep going cause I was worried he might fall off (yes I am a worrisome mother lol). In the video clip he responds back "I can't" so I thought the staff member told him to wait. So I asked him and he shrugged. So I told him to continue because maybe she didn't notice she was blocking him since she was talking to the child. I figured he can say excuse me when he got closer to her. What happened next completely caught me off guard. The staff turns around and tells me "He has to wait" with an attitude. Immediately after she turns further more around (to ensure she sees me and I see her), points out her finger and tells me I need to wait. With another attitude. The lack of professionalism took me by surprise. I was so upset and embarrassed from the way she spoke to me infront of everyone under her playing in the arcade. I truly hope she doesn't speak to the children in that manner. I went to speak with the supervisor who was sweet but did not know how to handle the situation. She told me she was the floor supervisor and would tell the staff members manager what transpired smh. I was so disappointed and devastated. There was no education made or even a conversation to the employee. Instead, the employee was very
Condescending. She kept looking at me smirking and rolled her eyes smh.
I can see that this business lack structure and accountability. I am highly disappointed and will not recommend this place to anyone. As fun as the place can be, the staff should match that energy. - via 