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3rd September order placed and confirmed10th September I ha…
3rd September order placed and confirmed
10th September I had to email for update
17th September I had to email again as no reply
I then had to comment on Instagram to get a reply
Was told the order was waiting from the suppliers and could be a while
I requested a refund. Was told it would be dealt with
22nd September still no refund . No reply to emails so had to post on Instagram and Facebook
Then finally got my refund
Very poor communication and incredibly poor customer service. Disappointed doesn’t come close to describing my experience. Why allow me to place an order for something that’s not in stock? Why didn’t I get a call or email ? Why wasn’t my money refunded straight away? - via 