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Terrible and stressful experience to the tune of missing over a thousand dollars. Super scummy and scammy, no honesty and rude customer 'assistance'.
First, ATM machine on board fails to dispense money, but still I was charged $500 for literally nothing. No receipt or anything. Front desk says it happens all the time with that machine!! Like they couldn't fix or replace it? Now I have to fight with my bank for the money, trying to convince them I'm not scamming them.
Next random charge for $600 worth of towels. Like how do they even come to this amount. They say it's $25 for an unreturned towel, but I didn't even take any towels let alone 24 of them! After arguing with the service desk they remove the charges, at least they were kind here.
Next I try to settle my account on the last day and pay with a card. I ask the concierge desk to not hold my card on file since I know they will hold a ton and only refund much later (2-3 weeks). She says she wont hold the card, but holds the card anyway and there goes another $99.75 out to limbo.
Lastly, I tried to settle my account on the day before arrival to finish and be done with this whole mess, but the tips go through late on the departure morning and I have to go back again to pay some small tips I left for the bartenders.
Overall feels like straight fraud. Pay attention to your charges or you might find $600 worth of towels to deal with and sure as hell don't use a credit card or their ATMs!
I can forgive the high service fees, the pricey everything, mandatory gratuity on top of everything, but I can't forgive straight fake charges and known faulty ATMs. - via 