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¡CUIDADO si reserváis a distancia!
El centro puede ser el mejor del mundo si estás allí ya, pero mucho cuidado en reservas con antelación a distancia. Sea con un instructor en concreto (Rosa Mancebo por ejemplo ha desaparecido sin justificación alguna justo cuando me acababa de confirmar todo para el curso en enero y menos mal que no había comprado los vuelos ya), sea con el centro (en principio parecían estar interesados en darme más información a ver si podía hacer el curso con otro instructor, pero de repente han parado de contestar). Muy mala comunicación a distancia. Tenedlo en cuenta al momento de reservar – muy poco profesional.
It was a really awful experience that I still cannot fully understand/justify.
I was in contact with Rasdhoo Dive Instructor (Rosa Mancebo) to do my Rescue and Divemasters exams there with them in January 2023. Communication at first was really good (started around mid-October and went on for a few weeks until beginning of November). All details about pricing, timing, schedule, course language, etc. was clear and stated directly by Rosa via WhatsApp (I am physically not in the Maldives so I wanted to have all info in order to reserve flights, accommodation, etc.). However, I had an issue with my passport and needed a letter by the centre to speed up the process of passport renewal and get to the course in time in January. I asked if it was something the centre could provide and I received a positive response. I also asked if I needed to make a reservation (percentage of the full amount to be paid up front) in order to confirm my interest and proceed with all steps, but I was told it was not necessary at this point. I shared my passport information with the Dive Instructor along with other personal details, and after a brief message where she stated that the centre was preparing the letter, she simply vanished. No reply to my WhatsApp messages, no reply on Instagram (where she was still posting about her diving, etc.). It was beginning of November already, I actually thought there may have been some issues with the instructor, so I contacted the Dive Centre directly. I wanted to check with them if she was fine (I thought she may have had some sort of emergency/issue) and if the deal with her was still on (meaning pricing of courses, accommodation, schedule of the courses, etc.). At first they were really kind and responsive and contacted me via WhatsApp and put me in a group with another instructor of their centre (Naushad/Haabe). Then, when I explained I was in contact with Rosa before and I wanted to know if all the details shared by her (pricing, timing, etc.) were still valid, they said they would check with her and get back to me shortly. Well, still no reply by any of them, Dive centre nor Rosa since November.
I am just SO DISAPPOINTED that I can't even express it fully in words. I simply can’t understand why they all magically vanished (last message from the centre Nov 18th; last message from Rosa November 3rd).
Not even a simple line to tell me they could not help with the bureaucracy or that they were full and could not assist me with the courses (or whatever other excuse for what it matters). Not professional at all!
They may be the best dive centre of the world (or not) when you are already on the island and want to dive with them, but if you want to book in advance from a different location, PAY ATTENTION! And I can only be thankful that I had not paid anything to them in advance.
Speechless! - via 