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I’ve never had to leave such a negative review but here goes nothing.
I would highly recommend you avoid this company at all costs.
Initially I booked two dives about a week before I came to Hawaii for $199. This price alone is rather expensive but they were close to my hostel so it seemed the smarter choice. Everything seemed fine until the day before when they called me to switch my initial reservation. This was inconvenient but I tried my best to go with the new time. The excuse they used was the weather was bad. However, other friends in my hostel had no problems diving with other companies at the same time I was supposed to to dive. They also accidentally let slip that I was the only diver so it seemed like they just didn’t want to take me out for on my chosen reservation to save money.
When my new dive time arrived, while I was walking to the dive shop I slipped on a rock and injured my ankle/foot. I called the shop about an hour in advance to let them know but they did not pick up the phone until 30 minutes before my dive time. The guy seemed sympathetic and rescheduled me for the final day of my vacation. This was three days later.
When the final day came around I got a phone call saying that they had to cancel for a second time, and then later on for a third time on the last two dive times I would be able to make before traveling home.
I understand things change but what I do not understand is when I asked about a refund, they simply told me no. They said that they did not refund due to weather changes and that I could take a credit which would be valid for 6 months. I live in Oregon and coming to Hawaii to use a credit is not something I can easily do.
I tried contacting this company no less than 15 times with no response. When I was able to get through at the end of my trip the call rep hung up on me. We continued in what could only be described as a ‘text battle’ when I informed him I would be contacting my credit card company for the payment to be refunded. During that texting he was rude and aggressive.
I understand that of the four canceled times I was responsible for one. However, they were also responsible for three and one of those times were because they simply didn’t want to take me out.
This company has essentially stolen from me and now refuse to even discuss the issue. They canceled on me three times and refused to honor my initial dive time which would have avoided all of this. Oahu had plenty of diving options and most of which are cheaper, do yourself a favor and pick a different one.
I would avoid them at all costs and use any other company on Waikiki. - via 