Joined In Mar 2024
No info available
Customer service this poor deserves a review. My experience at Underwater World Scuba lasted roughly one minute. The woman at the front desk was friendly, greeted me, and directed me to a bearded man who could assist in filling my HPA paintball tank. The man first scolded me for the temperature of the cylinder. This was due to it sitting in my car seat in the sun on the way there. The cylinder reaches a higher temperature than this once the compressed air is filled, I mentioned this and it was acknowledged. I was then told my cylinder was out of date (just re-hydro tested last month, with label stating this). I was then told air fill on the 4500psi cylinder would only be 3000psi. “No problem” I say and then I am reminded that the cylinder says 4500psi. I am aware of this, I own the cylinder and understand that it can accommodate 3000 or 4500 psi. Once we painstakingly worked through this dialogue, I was quoted $10 for a 3000psi fill on a 50 cubic inch cylinder. I told him no thanks, I’d have it filled somewhere else and was literally laughed out the door by the man. Outside of this interaction, my best description of this individual is a big fish in a small pond. My interpretation based on existing reviews is that he must treat Scuba customers well and make an effort to turn away filling other cylinders with aggressive and condescending customer service rather than turn it away at the door. - via