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Did a 4 day trip on Nov 26.
Crew are awesome and kind and considerate.
Senior management are clearly in it for the profit margin. They don't heed the staff's advice, they don't spend enough on maintenance of the boat, and the margins are now so tight there are limits on bananas and we ran out of coffee.
Diving on this part of the GBR is better than the company's other boats, Aqua, Sea and Ocean Quest and you are not referred to as a number at least!
However I'm really annoyed with this company after how they treated my nephew, a local who was too sick for his course and they refused to rebook including his PADI fee.
Diving is pricey, running a dive company is tough with tight margins those of us who've been in diving 35 years know this well.
BUT there are ways to treat your clients and ways that make us feel like cannon fodder and this organisation has chosen cannon fodder be that the higher class Spirit of Freedom or the daily grind of the Quest boats.
Can't beat the staff who do an amazing job in spite of their senior managers.
I guess before you book, the question is are the competition any different......? - via 