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First time at a Sandals resort. Whilst it was an ok experience I won’t be returning to a Sandals again. It’s outdated and designed for anyone above 50+ in age rather than a younger demographic looking for luxury and relaxation.
Rooms: incredibly dated and tattered furniture. The sofa in our room was ripped which is unacceptable. The decor felt like something from the 70s or early 80s with a lot of brown and magnolia. Hairdryer was on its last leg and the bathroom was really odd. Your sink is no where located in the right place and the bathtub whilst big is really hard to use. It has a shower curtain and you have to step in. There is also only a waterfall shower which is difficult if you don’t want to get your hair wet. The room felt dirty even when cleaned due to the dated furniture.
Food/ drink: the food is really hit and miss. My far, Mario was the best for breakfast and dinner. The Barfoot restaurant is decent for lunch and we loved the fresh pizza on the beach. We found it odd they resort did not have an ice cream parlour or something like that. The drinks were great and main bar was amazing. You have to book the Corral restaurant (tex and Mex) and Kimonos Japanese restaurant both of which were not great. I am vegetarian and the options for mains was incredibly limited. I survived the week on appetiser (salads, potatoe salad etc)
Service: the staff in the restaurants were lovely and always helpful. They have a lot of photographers around the resort who stand ready to take your picture which I guess is a Sandals thing. The photographers Davindra and Delmore were amazing and really personable. The check-in was odd as not much was explained but you can join a daily resort orientation which doesn’t scream luxury.
Housekeeping: The staff for the rooms were atrocious. Firstly they did not clean our room and we had to complain. Generally anything you asked for they made you feel like they were put out. On a few mornings they actually knocked on our door and walked in when we were sleeping which was shocking and an invasion of privacy. They did not clean the rooms well at all. I would strongly recommend to the management to review this with urgency. Your housekeeping is unacceptable both the service and attitude of staff. We were in room 510 which is the closest room located to the staff quarters. All night and day (including 1,2.3 and 5 am) staff having casual discussions, shouting and laughing with one another. Absolutely no regard for customers on their holidays trying to relax/ sleep.
Grounds: beautiful grounds that are well kept. The resort is very secure with security at key points ensuring those entering the property are Sandals customers. My only suggestion is that the gardeners using their bushwhacking equipment should avoid doing so at certain points in the day. I appreciate they want to maintain the grounds but these are located close to the beach area and interrupts the relaxation when all you can hear is the bushwhacked or lawnmower when you are laid out on your beach bed. Doesn’t scream luxury.
Entertainment: mmmm look it was plentiful but it felt cheesy and something designed for people in their 50s. Everyday there is a themed night but I don’t know. It felt a bit like magaluf or something on the trashy side. It’s all really odd like the resort has a pub called the drunken duck which when you step inside feels like a London boozer. You wouldn’t even think you are in the Caribbean. Maybe it’s a Sandals thing but it doesn’t feel authentic to the country you are in (beautiful Antigua) and feel like luxury
Pool: pool was massive, but difficult to get a bed. Very outdated and crowded. They have like the shooting dolphin statues which feels old and outdated.
Beach: is the crown jewel of this resort. It’s absolutely stunning and makes you want to just about tolerate everything else. The resort is in a great location and to make up for the bad room we spent all our time on the beach. There are vendors walking up and down but they are polite. You have to get up at 6-7am to get a beach bed - via 