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(Translated by Google) ZERO customer service from their drivers. In the shuttle from the airport to Pana we changed drivers in Antigua, which we did not know was going to happen. When we arrived in Pana and asked for change for our payment, the driver did not want to give it to us because "we had paid the driver from Guatemala to Antigua and not him." We did not hire individual drivers, we hired a company, we deserved our change on which practically stole it from us. In addition, on the way, a passenger felt like vomiting, the driver's reaction to asking her to stop was extremely uncomfortable, humiliating her. None of the drivers showed up, nor were they interested in the passengers, so much so, that when we stopped at old two other passengers looked for a bathroom and the driver was already starting the car without waiting for them. this could be avoided if the company were more clear in saying where and when they will make stops to go to the bathroom since it is a trip of more than 4hrs.
(Original)
CERO atención al cliente por parte de sus conductores. en el shuttle del aeropuerto a pana cambiamos de conductor en antigua, lo cual no sabiamos que iba a suceder. al llegar a pana y pedir el cambio de nuestro pago, el conductor no nos lo quiso dar porque "le habíamoms pagado al conductor de guate a antigua y no a él'. nosotros no contratamos conductores individuales, contratamos una empresa, merecíamos nuestro cambio el cual prácticamente nos lo robaron. además, en el camino, una pasajera sintió ganas de vomitar, la reacción del conductor al pedirle que parara fue sumamente incómoda, humillándola. ninguno de los conductores se presentó, ni se interesó por los pasajeros, tanto asi, que cuando paramos en atigua otros dos pasajeros buscaron un baño y el conductor ya estaba arrancando el auto sin esperarlos. esto se pudiese evitar si la empresa fuese mas clara en decir donde y cuando se harán paradas para ir al baño ya que es un viaje de más de 4hrs. - via 