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(Translated by Google) This business is operating without proper security measures for its users. I had the unfortunate opportunity to suffer an accident in one of their activities thanks to the inexperience of their operator, and they have been evading me from responsibility for their negligence. They invented a whole plot that they were covered by insurance (I just found out that they do have a policy with Assa, but they avoid processing claims for not paying the deductible) and we are already in the 3 months with calls, emails, mistreatment and even an agreement to receive a small compensation that is insufficient to cover the damages received; but that, not even that, they have fulfilled to give. According to its owner, I should have been "thankful" to them for initially giving me $100 for painkillers and other medications bought in the early days and for writing to them disclaiming all liability. We just had a bad moment in which I was offered to pay $250 (only in physiotherapy that amount is doubled) and since I was not happy and did not remain submissive, as perhaps you are used to; He threw the phone at me daring me to fight him and do "whatever I have to do". All because they didn't feel like processing things correctly through insurance and avoiding making a minimum payment. It's embarrassing that people like this serve tourists and represent Playa Blanca as they do.
(Original)
Este negocio está funcionando sin las debidas medidas de seguridad para sus usuarios. Tuve la desdichada oportunidad de sufrir un accidente en una de sus actividades gracias a la impericia de su operador, y me han estado eludiendo la responsabilidad de su negligencia. Inventaron toda una trama de que estaban cubiertos por un seguro (recién me entero que si tienen una póliza con Assa, pero evitan procesar los reclamos por no pagar el deducible) y ya vamos en los 3 meses con llamadas, correos, malos tratos y hasta un convenio de recibir una pequeña compensación que es insuficiente para cubrir los daños recibidos; pero que, ni eso, han cumplido de dar. Según su propietario, debía estarle "agradecido" por que me dieran $100 en un principio por los analgésicos y otros medicamentos comprados en los primeros días y les escribiera deslindándolos de toda responsabilidad. Recién acabamos de tener un mal momento en el que se me ofreció pagar $250 (solo en fisioterapias se duplica esa cantidad) y como no me dí por contento y no me quedé sumiso, como quizá está acostumbrado; me tiró el teléfono desafiandome a que le de pelea y haga "lo que tenga que hacer". Todo porque no les dio la gana de procesar las cosas correctamente a través del seguro y evitando hacer un pago mínimo. Da verguenza que gente como esta atienda a los turistas y represente a Playa Blanca como lo hace. - via 