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We were hosted in Tulum and we hired the trip to Cozumel, all transportation was (supposedly) included. They told us to meet at the lobby hotel at 7am, we arrived at 6:55 and the drive said “we need to rush in order to reach Playa del Carmen before 8:00 to take the ferry”. We were extremely surprised because the schedule (decided by them) was to tight. The thing is that everything was part of a plot.
When we arrived to Plata del Carmen at 7:55 (risking our lives in the car), suddenly the guy from Tulum Diving & Travel “realised” that the ferry was full and that they did not purchase the ticket. Their answer was that, considering that “we” lost the ferry, we would not reach Cozumel in time and the only solution was to come back the next day (we come from Europe on purpose, so this was not a solution, since the entire holidays were planned and scheduled). Everything seemed impossible to resolve until (amazingly), they told us that they could solve everything if we paid USD350 more (on top of the fee already paid). In order to avoid missing the lifetime experience, we had to agree to the blackmail, but this was not the worst part.
Once in Cozumel, the PADI centre (which, by the way, was a subcontractor of Tulum Diving & Travel) was everything but professional, the equipment was defective and nobody requested our PADI license. All in all, an awful experience which has not ended because we are preparing the legal claim.
Probably they will answer with some lies. The hotel that recommended Tulum Diving & Travel knows this is true, they refunded us the commission for this trip and apologized for it, and promised that they will never recommend these pirates again (hope they comply). - via 