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I unfortunately had a terrible experience with Divers@Sea. I found them in April 2022 as I started the process of SCUBA certification for an upcoming dive trip to Belize in July 2022. Initially Bert was very helpful in explaining the process and getting me started, assuring me they would do everything possible to get me certified in time for my trip. In June, I visited the shop again prior to my Confined Water training weekend to complete necessary forms and knowledge review. I brought with me gear (BCD, regulator, mask/fins/snorkel) that my grandfather (a master diver who lives in SC) graciously purchased for me as a surprise birthday gift. Once Dawn realized I already had my own gear and she would not be getting a sale from me, the encounter went downhill immediately and was quite frankly the worst customer service experience I've ever had - she had a disgusted look on her face, was rude and refused to engage altogether from that point on. I was then told I would not be able to use my own BCD/reg for the training and would have to rent theirs, which after working with a new dive shop I now know is completely ridiculous and unreasonable. Nevertheless, I completed the confined water training with them as scheduled the following weekend and had a spot already reserved for their Open water training trip to Dive Land Park a few weekends later. After no follow up regarding the Dive Land trip I reached back out and was given the runaround before ultimately being told there would in fact be no trip that weekend or any weekend prior to my Belize trip due to lack of interest from current students. I requested PADI referral forms and wanted no further business with this shop.
I was lucky to find Peachtree Dive Center (see my 5 star review on their page) who were amazing and accommodating in every way. They got me in last minute for their Open Water trip to Dive Land Park the original weekend I was planning to go with Divers@Sea. To my surprise, when I got to Dive Land I was shocked to find Bert there with a group of Divers@Sea students after being told they wouldn't be making a trip that weekend. It is clear from my own experience (and others' after reading past reviews) that Bert & Dawn's top priority is making money from equipment sales and they have little to no investment in training aspiring SCUBA divers. If you are looking for anything in a dive shop other than a place to buy gear, I HIGHLY recommend looking elsewhere. - via 