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My encounter at this dive shop was disheartening, to say the least. I drove down to pick up an order for my girlfriend and her friend, only to be met with rudeness and disrespect. On arrival, I interacted with a man named Jason.
I informed Jason about the order I was there to pick up, providing the full names associated with the purchase to aid his search. However, he seemed uncertain about the order I mentioned. To clear up any confusion, I called my girlfriend and asked her to specify the items I was supposed to collect. She suggested speaking to Jason directly, but he flatly refused, insisting she should call the shop directly. Despite my ongoing conversation with him, he walked away, leaving me without even the shop's phone number for her to call.
Subsequently, when my girlfriend managed to reach the shop by phone, Jason stated he couldn't hand over their items to a random Uber driver. Despite my girlfriend's clarification that I was her boyfriend and not an Uber driver, Jason continued to refer to me as "the Uber driver". It's worth noting that I do drive for Uber in my spare time, and my car does bear an Uber sign, but I hadn't anticipated this resulting in a condescending attitude when seeking services. Yet, that appeared to be the case with this establishment.
When my girlfriend attempted to arrive at a resolution, Jason claimed he needed to put her on call hold as he had "other customers to help in the shop", although the shop was visibly empty.
Though I didn't end up using their service, and I do comprehend the policies surrounding third parties picking up items, the unprofessional conduct demonstrated throughout this incident was absolutely unacceptable. I strongly discourage anyone from utilizing their services. The likelihood of being treated with a significant lack of respect, especially if you're an Uber driver or if you're from a profession this shop doesn't deem deserving of equal respect, seems alarmingly high. - via 