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My husband and I just returned from a weeklong stay at Coco Plum, and we cannot say enough about the absolutely amazing experience! From start to finish, this was the most seamless trip thanks to the incredible staff.
This was a delayed honeymoon from 2020, which we had booked before the pandemic. When it became clear we’d have to postpone, the reservations team was courteous and helpful with options and stayed in touch with updates, far exceeding the typical customer service experience when dealing with a standard resort. When we were finally able to book a new date, it was as simple as that: pick a date, and they handle the rest! Never have I had such a worry-free planning experience when it comes to traveling to a new place, it almost seemed to good to be true. But sure enough, the outstanding service continued throughout the entire trip. These amazing folks go above and beyond to make sure you are relaxed and taken care of, and they do so flawlessly. I could go on and on about the beauty of the island and the atmosphere, the wonderful options for daily excursions, and the absolutely delicious food, and I still could not do it justice. But what sets this resort apart the most from anything else is the group of incredible people who make it a point, each and every day, to provide a truly personalized experience for each of their guests. Alex, Bella, Mark, Jess, Amador, Omar, Lydia, Linden, Jose, Ms Jude, (and so many more!) - thank you all for being so kind, caring, and all-around wonderful people! I’ve never seen so many goodbye hugs on a checkout day, but it speaks volumes about how you all were able to connect with each of us in such a short amount of time, and all of us were genuinely sad to not just see an end to vacation, but to have to leave you all!
We will most definitely be back again soon! - via 