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I was very dissatisfied with our week stay at Sandals Negril over Christmas and New Years Holiday. We were uninformed information at the Club Level due to my gluten free allergies. It was 3 days into our stay when we made reservations to a restaurant they responded rudely to my gluten free request as I was supposed to put in an order at the culinary desk prior. My husband and I were never told of a culinary desk as this is our first time at a Sandals. Going forward, with meal requests - the remainder of our meals together were the two of us taking turns eating as our food never came out together. Not the honeymoon we anticipated. There were multiple days we did not receive services in our room to where we had to call for towels/turn down. We paid for an extension of our trip as flights were cancelling and hard to rebook with the frequent cold weather. It took 3 days for the workers to all get on the same communication to answer our questions. My husband was called from our room multiple times to come to the front desk, to be told “never mind, come back in an hour/tomorrow.” On our day for check out, I was not feeling well and asked for something to drink to settle my stomach. The three ladies working told me no. I was displeased that our all inclusive resort could not handle getting me so much as a water while I waited for the shuttle to take me to the airport. We met many amazing guests at the Sandals Negril but overall we are very displeased with the lack of communication and hospitality we received in bits and pieces each day of our stay. - via 