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Do not go here if you are a first time diver. My partner and I were first time divers and were expecting a proper introduction to scuba diving; going over safety protocol, equipment and contingency as well as a shallow dive to get acquainted with the gear. That did not happen. They got us on a boat and while we were speeding to our location one of the instructors, if you can call him that, shouted over the noise of the engine and wide the directions on how to use the regulator and clear our masks. When we arrived to the location we dropped into the water. My partner had a panic attack because she wasn't comfortable being in that depth of water (about 50 feet) with all that weight from the gear for the first time. Probably something that could been avoided had there been a proper introduction to equipment and a slower pace to getting in deep water. An instructor from another boat, from another dive company was yelling instructions to us on how to inflate the flotation device on the vest to keep us afloat. My partner did not decide to dive and instead went back on the boat. The instructor then started pulling me underwater. I had to tell him multiple times that I was not ready yet and needed to get familiar with breathing through the regulator and regulating my ear pressure. Eventually I felt comfortable enough and went down. There were multiple times the instructor told us not to do something after we had already done it, not knowing because he didn't tell us from the beginning. At one point I called the air in the tank oxygen, because I'm new to this and don't know whats in the tank and they made fun of me for not knowing. On the second dive we barely used half of our air. On the ride back I told the instructor that he should go slower and give a more thorough instruction. To that he told me they were short one time. Not sure how that could be because we arrived back at the dive shop a whole hour earlier than what was promised. I contacted James, the owner of the shop to ask for a refund for my partner who did not dive and to charge her instead for snorkeling, which she also didn't do (about $100 difference and a fair proposal) but he dismissed our experience, said he trusted his instructors but said he'd talk to them and call me back. He just ghosted me. Absolutely unprofessional. This is an example of a company that stays afloat by cutting corners and relying on new unsuspecting tourists who wouldn't return. Do yourself a favor and go to another shop that values safety, transparency, honesty and customer experience. PS the lunch options taste terrible. - via 