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The island itself is a beautiful gem in the middle of the ocean. There is crystal clear water everywhere, clean sandy entrance to the water and, cherry on top, an uninhabited island withing a walking distance where you can chill and relax.
The food was a la carte and it was delicious, we enjoyed it greatly.
Unfortunately, we had a very upsetting situation. The night before the departure we found out that the transfer was not included neither organized for us. Imagine our shock, when they told us we had to pay around $900 extra for the transport. The most disappointing thing was that the sum was not mentioned during the booking, the check it or at any time. Nothing was organized and no one cared. The manager took an hour to come talk to us (with literally 20 guests occupancy at the hotel) and could not explain why this happened. Clearly, the front office staff, including the manager did not care. The last night was ruined, we went through a great deal of stress trying to fix things (let alone the money loss). I couldn't sleep all night.
The next morning, when we were literally on the boat for departure, they ran to us and said we had to pay the green tax (why could you not include that at the beginning?). Nevertheless, fifteen minutes later they sent a message saying it was not necessary.
The management has to understand that people come from far away, pay a lot of money (I know it is not the most expensive resort but still it costs a fortune) and expect be having a relaxing time, not a constant problem solving. The Maldives are very beautiful but a huge part of why people come there from all over the world is because of the service. In the case of this resort, the management gets zero stars. We won't return and won't recommend anyone to go there, which is a pity because cause the island itself could be paradise. - via 