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I would rate this place 5 stars had our butler service been what I’ve experienced at other resorts (none of which are Beaches) and the sit down / order restaurants not taking forever to serve us food. There were some very rude people that work at this resort as well (seem extremely unhappy with life). The service overall was mediocre to say the least. When you have butler service at any resort you are paying top dollar, and it didn’t ever feel like the service was above and beyond other than the extra hangers they brought us on the first day, occasional restock of the bar and ice (that shouldn’t ever have to be requested) and the coconut one of them got my nephew because he lost his that my family paid $15 for from some dude walking on the beach. Don’t do butler service, it’s not worth the money you pay unless you need someone to walk you to a restaurant and seat you. The butler service at this resort sends you a request form days in advance of your stay—they fulfilled 1/4 of the requests.Two of those that were not fulfilled on a daily basis were dietary requests for snacks which is so important when it involves people’s health and well-being. Towards the end of our stay we joked about the service and the butler(s) not picking up the phone or even calling back at times. It was laughable! The views are beautiful and the beach towards Italian and Key West Village are great! Beach towards the French and Caribbean village is non-existent except for a tiny slab of sand and chairs that are on a slant and uncomfortable, but great swimming and snorkeling. Pools were great! They also canceled all their Beaches excursions my family was going on at the last minute due to random reasons. I’d schedule excursions with companies outside of Beaches if you’re comfortable doing that. 5 for the views, scenery and just being on vacation and 1.5 for service = 3 - via 