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My husband was in need of oxygen for a trip to Colorado in the high altitude. We were told that the prescription that we provided from our doctor would not work and we were asked to get a revised prescription. Now, you would think that if you are being told that what you have provided will not work then certainly there would be no transactions of any kind until you are able to meet their requirement, right? Because we were unable to get the particular verbiage that they require on a prescription, I sent an email on 9/19/20 to let them know that we would not be using their services. No device had been reserved for us and no financial transactions had been completed. We were told that they could not rent us oxygen without an appropriate prescription. Today, 9/21/20, we find that they charged our card. I sent an email letting them know that we had already cancelled and they said that they could give us a credit to use within a year or if we were getting a refund then there would be a cancellation fee taken from the refund. There was nothing to cancel as we had not met their requirement. The point is I had already cancelled before the charge ever went through. How can you charge someone for a device when they have not met your requirements yet to even be eligible to rent the device? My recommendation is to use someone else. Do not go with this company. - via 