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Advice to the store... don't give someone the option to email you to confirm an appointment if you don't check the email then cancel the trip because "you didn't hear from them". they rarely answer the phone, i was in class all week and unable to make a call. by the time I got home they were closed, so I emailed to confirm. got there today ready to go only to wait on the porch for 15 minutes before the owner came out very rudely to tell us it was canceled. my boyfriend took the day off work without pay for this. I will not be going back. sadly, I paid $600 in equipment at this facility. I wish I would have given someone else my money who actually pretends to care about their customers. the owner didn't even offer to reschedule or anything. rude, terrible customer service.
Update: after seeing the response from the owner, I would like to add that the voicemail I received did not give any instructions regarding a deposit. Considering I never heard back from anyone via email or phone call in response to my email, I assumed I would pay for the excursion at the desk. Again, zero communication from the staff to the customer's. And I would not email my credit card information if asked! I would suggest maybe a secured website to pay for the deposit? And if this is already in place, then have the staff relay this information. Just a suggestion. - via 