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My experience at Toro Verde Urban Park fell short of my expectations. Although the front desk staff was initially friendly, our interaction with our Zip Lining instructors was extremely disappointing. They barely spoke to us the entire time and their unfriendly demeanor, coupled with a lack of communication during the entire experience, created an uncomfortable atmosphere.
My partner and I decided to do the Blazing Bull Zip Line where you lay on your stomach. Our first Zip Line of the day resulted in a jolting impact at the end, causing physical pain. When I raised the issue with the instructor, their response was dismissive, attributing it to a normal occurrence. Even if this was a normal occurrence, all patrons should be made aware, so they can brace for impact.
Throughout the course, our dissatisfaction grew, and by the end, we were eager to be done and leave the facility entirely. The overall lackluster customer service, especially considering the safety aspect, left us thoroughly disappointed. A more considerate and informative approach from the staff would have significantly improved our experience. I DO NOT recommend. - via 