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Disgraceful customer service and nowhere near the level expected for a…
Disgraceful customer service and nowhere near the level expected for a 5-star hotel such as the Four Seasons. My husband and I received a gift card as a wedding present from a dear friend to spend at the Four Seasons Seychelles on our honeymoon. We wanted to use it towards dinner at one of their restaurants but when we called to book a table, we were told reservations are not possible as the resort has too many guests.
We then asked if we can use our gift card in the future as we were staying for 10-days which is when the receptionist said that she would look into it and call us back which never happened.
We will be using our voucher in Four Seasons London where they know what true customer service is. - via 