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Some aspects of this place are five star and others are one star. I’ll start with the good. Perry and Chuck and Bill were all great and very helpful and understanding. Thank you for working with me and my wife to get us both through the course. The boat Captain and his assistant were great too and I had a great time during my open water course. Now for the bad…My wife and I went into the Dana Point location to sign up but were accidentally scheduled for orientation in Newport Beach. Then when it came time to do confined water dives or ocean dives, my wife’s equipment was wrong on three separate occasions, even after we called ahead to make sure they corrected the mistake after the first time. And finally for my biggest issue, there was a different staff member on the boat who assists the boat captain and the divers, for my wife’s third and fourth dive (which I couldn’t be there for) who yelled at her, refused to help her and told her she had no business scuba diving. That’s an absolutely unacceptable way to treat someone learning to scuba dive, not to mention a customer. My wife immediately went into the shop afterwards to complain about the incident and hasn’t heard anything back. She came home crying because of this person ruining her experience instead of coming home to celebrate becoming a certified diver. I really wish this had gone differently because there is really good staff there. Not to mention I live less than a mile from the shop. But I’ll drive the extra distance rather than have somebody think they can treat a learning diver and customer that way. If you don’t like your job of teaching and helping people, do something else for a career. - via 