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I had originally brought in my BCD and regulator to get serviced in September because I was planning on diving in early November. I picked up the BCD and regulator in mid October with a 300$ bill for servicing and replacement parts.
I noticed when I got home that the BCD inflator hose was replaced to the other side of my first stage. I changed that to the correct side and everything else looked in order.
Up until I went on my first dive. Half way through my dive the BCD inflator trigger had broken and I lost the ability to inflate my BCD. This created a dangerous situation, but luckily my dive buddy was able to bring me into shore safely. I rented a BCD from the Dive shop for the remainder of my vacation.
When I returned to Reno I dropped off my BCD and explained what happened to the girl at the counter. She seemed to understand and took in the BCD to get repaired.
A month later I stopped by to pick it up and they wanted to present me with another bill! I explained to the guy behind the counter that this had failed on the first dive after getting serviced and he went to get the owner. When the owner came out, I again explained that the service they performed had failed and felt that I shouldn't have to pay to get the work done again. I also brought up that the inflator hose was switched to the other side when they performed the service. The owner then interrupted me and said that was impossible, that he KNOWS that didn't happen, implying I was lying. At that moment the owner became irate crossed out the invoice and told us to find a new scuba shop.
I had no intention of returning after receiving such poor service. The owners' attitude was disturbing in that he escalated the situation and his unwillingness to stand by his work. I don't how you can stay in business so long calling your customers liars. - via 