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Short version: Canceled trip without telling me, and an employee was oddly belligerent.
I tried to make a reservation through the website about 2 months before my trip. About 1 month before my trip I was told that I have a reservation. Exchanged a few emails with Linda after that over the next couple weeks. When I showed up the day of my trip, I was told that I had no reservation but they could take me with the boat that day anyway. One of the employees (trip leader?) then spent a while looking at a computer and eventually called Linda, and then told me that I couldn’t go. He became increasingly angry, and began lecturing me about it all being my fault because I hadn’t paid ahead of time and I hadn’t called to confirm.
Mixups happen, and while I was disappointed that I couldn’t dive, I could have let that go. (FWIW I checked the email thread, and while there was mention of getting a confirmation sheet which I missed in the lead up to my trip, there was no mention of prepaying or of it being my responsibility to call and confirm.) The real issue is the employee lashing out at a customer. It was unprofessionally, and frankly just weird.
Leaving two stars instead of one because the other employee I dealt with was quite nice, and they did seem to be well stocked and doing a good job getting their other customers moving along. - via 