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My family and i were super excited to join the Captain Cook Cruise in January . It was a family holiday that was booked prior to Covid of September 2020 . We had to reschedule our trip years later and we finally made it .
We arrived in the Port to be told that we had to Covid Test , this was not made aware to us prior to leaving Australia and nor was my agent notified at Travel Associates . I tested positive unforunuately and was asked to get off the bus immediately . It felt very awkard to be told this . My children continued and i stayed back till i tested negative. The team at EMS were amazing and helped me reach my family on the 4th day . It was a 7 night cruise to the Yasawas and Mananucas . The ship decor was spectacular with a very royal feeling . I was though very disappointed with the service provided . The meals were very subpar . Breakfast on the deck was beautiful but i expected a higher standard of food styling and real coffee . On a cruise of that price you would expect a barista and the option to be able to have iced coffees considering the heat .at that time . Most travellers from Australia would have this expectation too .
The lunch and Dinner was the same with poor selection of house wine on offer . The drinks inclusive in the package were not transparent and you were left wondering what you were getting charged.
The dinner service was rushed and no consideration was given to be given sufficient time in between meals for families to connect . This was important for me and my family and we felt we were rushed out .
The Canapes and Cocktails were very low key with no high end Spirits available.
The rooms were fabulous and very spacious however needed to ask for towels and toiletries several times .
The entertainment needed to be more organised but i also did consider the ship had only started in November . The crew though had come from the previous ship and needed to brush up on their hospitlaity skills and align with the quality of the ship and price tag . They were very friendly and made you feel welcome especailly with the younger families .
Many of the other amazing guests were there to market the cruise in a positve way and promote buisiness however when you are a paying customer you expect a higher standard and when especially coming from a hospitality background .
The activites were fabulous and very easy to access however fruit , snack, drinks should of being provided for free and offered rather than be charged especially the water bottles.
The village tours were fantastic and raw ! Your guests need to be informed about the diseased animals on the islands and for childen to not touch them and also to be mindful of where they are stepping .
The Mud pools were interesting and not what i expected . I was not thrilled by them !!
I felt that considering i arrived late on the ship there was no gesture to make me feel welcome after the loss of the 4 days .
I paid less than $2000 for the standard suite as the old price was honoured from the older cruise and still felt i wasent satisfied with the service of the cruise however the excursions and quality of the ship was amazing .The price is now triple that price per person and if not more.
Upon my return i expressed my disappointment by emailing headoffice twice to be told that managment will get back to me . I still havent heard from them and gave them the opportunity to discuss it with me before i wrote my review . I feel extremely disappointed with the lack of response from Captain Cook cruises and even though you go to specatacular destinations this is just not enough for me to recommend or rebook your cruise. - via 