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Took my BCD and Regulator in for maintenance two weeks prior to a dive trip - Many issues with nautilus aquatics’ service:
- took 30 mins for them enter info on my BCD and regulator set before they could issue me a service agreement
- was told they would have to “rush” it and charge me for the $65 for rush service, but that they weren’t sure they could get the parts in time because they don’t routinely work on cressi gear and they would have the tech call me
- tech called several days later and said they couldn’t make my timeline but they could have parts in to complete a repair in three weeks - I said ok (I’d outfit my trip another way)
- never got a call to say the repair was complete or there was any issue, so I called twice during their advertised business hours and got voice mail indicating I was calling after hours - I left two messages to call me
- never got a call back
- called a third time 5 weeks after I dropped off my equipment and finally got someone - they looked up my order and said there was no work done since the parts were on back order and didn’t know when they could get parts - so I picked up my gear
- then I contacted cressi directly and found I could get the service parts in 1 week
Bottomline is horrible customer service - via 