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Unprofessional, rude and dangerous - Avoid
We booked a dive package with accommodation and dives included with Quiver Divers. We completed the paperwork but at no point were our dive cards checked by any one.
We turned up in the morning to get our equipment sorted and to meet our dive master, Sebastian. Immediately, it was obvious that he had been out drinking the night before because he stank of alcohol. He even admitted to us when we commented, “heavy night?!” that he had been out and drinking a lot the previous night.
The weather wasn’t great so every 5 minutes our dive site was changing depending on who we spoke to, we don’t know who the manager was but someone needed to be making a final call. Eventually, it was decided and off we went. After the dive, we were completing our log books and having a chat. Ironically, we were asked on how the company could improve so we suggested that like in many other places where there are lots of dive companies competing, they have a whiteboard where they display where they dived that day, what they saw and where they were planning on going the following day. Immediately, we were shut down with responses to everything we suggested, making us think, why did you even bother asking if you don’t want to hear what we have to say?! We continued to complete our log books when Sebastian saw some French girls passing the area where we were sat and decided that mid-chat he would leave us to go and talk to them, this wasn’t just for a minute or so but for ages. We were so cross at his rudeness that we got up and left.
Unfortunately, we had to return the following day to complete our second dive we had paid for because the first afternoon dives were cancelled due to the weather.
When we went out on our second dive Sebastian didn’t even remember taking us out the previous day!
This time we went out in the boat as a group of 4 with Sebastian without the emergency box, oxygen or spare air tanks. We didn’t realise this until we got back, it should be the company’s responsibility to ensure this is always taken! Also on all the dives a boat briefing was never given or any logs held of divers in the water.
We spoke to another couple, who had similar views and experiences with Quiver to us and we decided that we would ignore the rudeness of the staff and the issues we had had to go out on the two afternoon dives with them. We found ourselves in a group of 11 divers with 2 dive masters/instructors. Having initially forgotten the emergency box and oxygen (thanks Ali, the other diver master/instructor for realising!) us divers were randomly split with no thought going into separating us into two groups. For example, one for people with Open Water and a separate group for more Advanced divers. We were all mixed up together so after 40 minutes, both groups had to surface with some people still having 100 bar and some were on 50 bar. A few people went back down again for an extra 15 minutes but this wouldn’t have happened if the dive had been properly planned.
When we were returning to the dive shop from our final dive, the petrol ran out and so we stopped to tilt the engine tank! This was when we asked about how we would get help if tilting the tank wouldn’t work and they said they had no phones or radios!
Most, but not all of the staff at Quiver Divers are incredibly rude. We were having a chat with another member of staff, discussing the plan for the day and he was interrupted by a colleague and then they went on to have their own conversation.
We understand that with many diving companies the staff change each season so it’s possible that if you chose to dive with Quiver Divers that you are lucky and get a good diver master but we were not impressed seeing as this was the start of the diving season in the Perhentians and there was an obvious lack of someone in charge to clarify the staff roles, their responsibilities, ensure standards are followed and diving is done safely. - via 