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Very dangerous equipment and terrible employees offering disastrous service. The lift stoped working for long time, and when it restarted again, the speed was faster than normal, one of my kids fell from the lift, and when we arrived the top, the lift was not able to slow down, my other kid fell again, the lift didn’t stop in this emergency situation. My kid was crying while the chairs keep moving next to his head. It was lucky he got down without injury. We were the last family taking the lift before they completely shut it down. Then they started T bar, my kid was not able to use the T bar. My husband got the information from the staff that the lift won’t be fixed today and we can get refund. We climbed the hill and changed clothes. In total we were skiing for about two hours (including climbing hill and waiting on broken lift) whilst we paid for four. But we were told no refund can be offered as the lift just started working again. After more than half an hour changing and unpleasant experience, kids had no mood to ski any more, so we asked if we can still get the refund as they promised. The staff Viktoria rejected and very unpleasantly asked us “just put on equipment and go back to ski for half an hour!”. She actually was the person who said the lift won’t be working anymore, but she couldn’t have any understanding of small kids who had frustration on the lift, T-bar, climbing and changing were exhausted. We were not robots, no mood for ski at all, and won’t come back here anymore! The lift is definitely dangerous, and staff couldn’t care less of consumer experience. - via 