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As a fun jumper I have to say that I love this dropzone because of its proximity to Miami. The management, on the other hand, is appalling. John (the dropzone manager) has more attitude than anyone I’ve ever met. He makes up new rules on the spot, will be openly rude to pretty much anyone depending on his mood of the day, and if you question his choices he gives a passive-aggressive snarky comment in return. His moods undoubtedly costs the owner money... not only by compromising the efficiency of the fun jumpers, but he makes tandems uncomfortable by applying this same negative attitude to their experience. I've heard several tandems request NOT to be with John after speaking with friends who went with him, or customers coming up to me saying "did I do something wrong? John made me feel like I was in trouble". Joana (manifest girl) is horrible at her job. A very nice lady but this position is too much for her. Like John, she is rude to customers, delays loads for no reason, and gets overwhelmed when more than 1 person is standing at her desk. She is unable to make decisions in a timely manner which is super frustrating when there is a plane running behind her. Completely unable to think on her feet and costs the company money by waiting too long on approvals for decisions that shouldn't need it (e.g. whether fun jumpers should be on load x or load y). The rest of the people at skydive Miami are awesome. The other tandem instructors, packers, and photographers are all incredibly kind, funny and high energy, exactly who you’d want around a business that is all about positive experiences! If you want a tandem, as long as you have one of the other instructors other than John, you’ll have a very positive and safe experience (assuming Joana doesn’t make you wait for 2 hours). - via Google