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My husband and I went on the sail and snorkel tour. This could have been a wonderful experience if a staff member was not so rude to us.
I’ll comment on the good things first. The tour has a nice schedule, packing snorkelling, the Whitehaven beach, and lookout all in one trip. The snorkel site was great with a lot of colourful coral reefs and fish. And the food, including morning tea, lunch and afternoon tea, was amazing.
I would have given a five star review if it weren’t for the terrible snorkelling experience (because of the arrangements not the site itself). The snorkelling part felt really rushed. All passengers needed to follow the guide along a specific course, and we were rushed back to the boat as soon as we reached the destination. My husband and I were falling behind because we used our own small fins, which made it hard to swim fast. Instead of being helpful, we were constantly chased by staff members and asked to swim faster the whole time. On our way back to the boat, one staff member kept repeating the same sentence asking us to rush back to the boat (once every 30s), and even said to us “You can swim faster by moving your arms. You don’t have to hold hands“. For gods’ sake, my husband was holding my hand simply to help me swim faster. We were like sheep chased by a golden retriever. Not sure if they acted this way to everyone or because we are Chinese and they assumed we couldn’t understand their instructions and we were being slow on purpose. Finally, I got on a small boat to go back to the main one. My husband chose to swim back, but even when he arrived, a lot of people were chilling in the water and he had to wait to get on to the boat. So why the rush??? I’ve snorkelled a couple of times in Australia in GC, Cairns, Byron Bay etc and in other countries, and never been treated this way. I’m angry and disappointed about this particular part of the experience.
A piece of advice: get staff members to guard the starting and end points of the course, and then let people freely explore the areas in between. We paid to have fun and enjoy ourselves, not to be chased and rushed like a herd of sheep. - via 